Executive Communications Director, Chief Product Officer

As an Executive Communications Director at Twilio, your primary responsibility will be to create and execute comprehensive communication strategies that highlight the transformative leadership of the Chief Product Officer. This includes crafting speeches, managing internal communications, and developing content for company meetings to support the company's innovation story across various channels.

To qualify for the Executive Communications Director position at Twilio, you need at least 10 years of experience in communications, with a minimum of 3 years specifically in executive communications. Additionally, significant experience in the tech industry and a strong presence in advisory roles for C-level executives are highly desirable.

The Executive Communications Director plays a crucial role in nurturing Twilio’s unique Builder culture through effective messaging that fosters collaboration and transparency across teams. By developing engaging content and overseeing crucial communications, this role helps to maintain a strong internal culture aligned with Twilio’s values.

In your role as an Executive Communications Director at Twilio, you will produce a wide array of content, including blogs, speeches for keynotes, internal communication for all-hands meetings, and strategic messaging that resonates with both internal teams and external audiences, reinforcing Twilio’s innovative narrative.

Absolutely! The Executive Communications Director position at Twilio is fully remote, allowing you to work from anywhere in the U.S. However, please note that this role is not available for candidates located in San Francisco, CA, and some surrounding areas.

In your response, highlight relevant roles where you've crafted executive messaging. Explain how your experience aligns with crafting communications for C-level executives and the specific impact your work had on those organizations.

Discuss your methodology for creating communication strategies, including audience analysis, messaging frameworks, and the importance of aligning your strategy with broader organizational goals, particularly in a tech-based environment.

Share a specific instance where you handled a communication crisis or challenge, detailing your approach, the steps you took, and the successful outcome. This showcases your problem-solving skills and adaptability.

Talk about your techniques for simplifying complex topics into clear messages, such as the use of visuals, storytelling, or audience feedback mechanisms to ensure your communications resonate and engage effectively.

Mention specific tools and platforms you are familiar with that facilitate executive communications, such as presentation software for large audiences or social media tools, and how you've used them effectively in past roles.

Discuss the importance of audience segmentation and how you adapt your messaging to various stakeholders, influencing factors such as tone, complexity, and delivery method to ensure the message is effective for each group.

Provide examples of how you've worked with teams across departments like marketing, HR, and product development. Highlight the collaborative efforts you undertook to craft cohesive messaging that supports the overall company narrative.

Explain your steps when writing speeches, including research, drafting, editing with the executive's voice in mind, and any methods you use to ensure the content aligns with organizational objectives and resonates emotionally with the audience.

Share metrics you’ve used in the past, like engagement rates, feedback from stakeholders, or specific outcomes tied to the communication initiatives. This shows your analytical skills and ability to evaluate effectiveness.

Express your personal and professional alignment with Twilio's mission to innovate communications, and relate it back to your own experience and values, showing that you truly understand and appreciate the company's vision.