KYT Operations Specialist

As a KYT Operations Specialist at Twilio, you will take charge of monitoring and preventing non-compliant activities on our platform. This includes using both automated tools and manual investigative skills to detect spam, analyze text messages reported as spam or valid, and maintain our Messaging Policies. The role requires regular collaboration with cross-functional teams to gather data that helps in formulating effective strategies against fraud and spam.

To excel as a KYT Operations Specialist at Twilio, you'll need at least a year of experience in fraud detection or information security. Key skills include exceptional communication abilities in English, strong analytical and problem-solving skills, and a creative mindset to outsmart spammers. Familiarity with data analysis tools and a willingness to work flexible hours, including weekends and holidays, are also essential.

The work schedule for a KYT Operations Specialist at Twilio involves a non-traditional format, primarily aligning with North American operational hours. Typically, your shift will run from 5:00 AM to 2:00 PM IST with rotations that change every quarter, including weekends and holidays. Flexibility is key as the schedule can adapt based on business needs.

At Twilio, we are dedicated to fostering an inclusive environment that celebrates diversity. As a KYT Operations Specialist, you'll be part of a team that actively promotes anti-racism and opposes all forms of bias. We welcome candidates from various backgrounds and experiences, emphasizing the unique perspectives that contribute to our success. We believe that a diverse workforce enhances creativity and innovation.

As a KYT Operations Specialist at Twilio, familiarity with tools such as Google Suite is critical, along with a basic understanding of platforms like Zendesk, Airtable, and Looker. Knowledge of APIs and telecom industry basics is a plus, but a strong drive to learn and adapt is equally valued. The role will require you to use various analytical tools to identify and prevent fraudulent activities efficiently.

In preparing your response, highlight specific instances where you've successfully identified fraudulent activities. Discuss the tools you used, data analysis methods applied, and the outcomes of your efforts. Be sure to reflect Twilio's commitment to innovation and customer safety in your answer.

Detail your investigative process, including how you would gather data, analyze patterns, and collaborate with other teams. Emphasize your analytical skills and your ability to think critically about challenges, which aligns with the expectations of a KYT Operations Specialist.

Discuss sources you're currently using or plan to utilize, such as industry publications, seminars, or online communities. This shows your commitment to continuous learning, which is crucial for the evolving role of a KYT Operations Specialist.

Share a specific instance that highlights your problem-solving skills. Focus on how you approached the challenge, the steps you took, and the skills you used that are relevant for the KYT Operations Specialist role at Twilio.

Affirm your ability and willingness to work flexible hours. Discuss any previous experiences you've had with non-traditional schedules and how you managed time effectively, ensuring alignment with the requirements of the role.

Highlight your knowledge of Twilio's policies, showing that you understand the critical nature of compliance and consumer protection. Discuss how you would advocate these policies in your role as a KYT Operations Specialist.

Demonstrate your organizational skills by explaining a prioritization system that you use. Mention tools or techniques that help you organize tasks effectively, ensuring that urgent requirements are addressed promptly.

Discuss specific analytical frameworks or software you're familiar with and how you would classify messages based on Twilio's criteria. Your answer can exemplify the combination of analytical skills and compliance awareness needed for the role.

Describe your approach to process improvement. Highlight methodologies such as Lean or Six Sigma where applicable, explaining your thought process behind improving a given system to enhance efficiency in combating spam.

Your answer should reflect Twilio's values and mission. Discuss your passion for technology and communications and how it aligns with Twilio’s goals, emphasizing your enthusiasm for being part of a company that promotes security and customer trust.