Job details
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Personalized Support Expert
Twilio is seeking a Personalized Support Expert to join their Global Personalized Support team to provide technical assistance to top-tier customers.
Skills
- Strong technical skills
- Excellent task prioritization
- Advanced time management
- Customer-centric mindset
Responsibilities
- Use technical and diplomatic skills to resolve customer issues
- Collaborate with customers' developers to troubleshoot
- File JIRAs to report reproducible bugs
- Provide 24/7 customer support coverage
Benefits
- Competitive pay
- Generous time-off
- Health care
- Retirement savings program
To read the complete job description, please click on the ‘Apply’ button
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Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.
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Inclusive & Diverse
Social Impact Driven
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Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 2, 2024
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