Job details
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Personalized Support Manager
Twilio powers real-time business communications and data solutions and is looking for a Personalized Support Manager to lead a team and enhance customer experience.
Skills
- Leadership in technical support
- Coaching experience
- Emotional intelligence
- Analytical problem-solving
- Experience with tools like Salesforce and JIRA
Responsibilities
- Lead a team of Technical Account Managers (TAMs) for strategic customers.
- Coach and develop TAMs for optimal performance.
- Address technical questions and advocate for customer needs.
- Collaborate with Sales teams to manage customer accounts.
- Train new employees and elevate support excellence.
Benefits
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
To read the complete job description, please click on the ‘Apply’ button
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Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Social Impact Driven
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$99,360/yr - $124,200/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 24, 2024
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