Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Remote Live Chat Manager image - Rise Careers
Job details

Remote Live Chat Manager

Job Description: Xcel Energy is seeking a Remote Live Chat Manager to join our team in Jacksonville, Florida. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in a similar role... Responsibilities: - Manage a team of remote live chat agents to ensure exceptional customer service and satisfaction - Monitor live chat conversations to provide feedback and coaching to agents - Develop and implement strategies to improve efficiency and effectiveness of live chat operations - Collaborate with other departments to address customer issues and provide solutions - Analyze data and performance metrics to make data-driven decisions - Train new agents on live chat software and best practices - Take escalated customer inquiries and provide resolutions in a timely manner Requirements: - Energetic and dedicated personality - Strong communication and organizational skills - Experience in project management - Excellent critical thinking skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and live chat software - High school diploma or equivalent, Bachelor's degree preferred Benefits: - Employee discounts on Xcel Energy products and services - Paid overtime for hours worked beyond standard shift - Profit sharing opportunities for eligible employees Working Environment: At Xcel Energy, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to achieve our goals and provide exceptional service to our customers. Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Live Chat Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

We believe that a diverse workforce makes us strong, and we offer a dynamic workplace where employees are challenged, respected and rewarded for their performance. Our values of inclusion run deep. The Human Rights Campaign has recognized Xcel En...

22 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 11, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!