Job details
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Regional Director, Customer Success - Strategic Accounts
Join Twilio as the Regional Director, Customer Success Strategic Accounts on the Managed Customer Success team. You will be responsible for building and coaching a high-performing team to ensure customer satisfaction and growth.
Skills
- People leadership
- Customer Success Management
- Sales Engineering
- Account Management
- Consulting
Responsibilities
- Lead a team of CSMs driving product adoption and customer satisfaction
- Act as an escalation point for customers
- Ensure strategic customers realize the full value of the Segment platform
- Manage regular reporting and drive engagement within customer accounts
Benefits
To read the complete job description, please click on the ‘Apply’ button
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Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Social Impact Driven
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 26, 2024
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