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Sales Development Representative, New Business - job 2 of 2

See yourself at Twilio

Join the team as our next Sales Development Representative supporting our Twilio team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The Sales Development team is a strategic component of our go-to-market strategy and you will play a key role in prospecting & helping us build relationships with our target accounts. This position, specifically, is needed to help grow and nurture our Twilio New Business Enterprise pipeline. As a team, we collaborate with one another daily, push each other to do our best work, and bring an unparalleled level of energy & drive to our roles. We’re looking for people who have a similar, growth-oriented mindset and want to build their careers at Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply - we’re already looking forward to meeting you. 


In this role, you’ll:

  • Breaking into new companies and new markets, and we do this by engaging with prospects by using a multi-channel, value-based approach with the goal of building relationships and driving brand awareness
  • Achieve and exceed your monthly goal for generating new business opportunities to fuel the sales pipeline.
  • Become a master of Salesforce, Outreach, Sales Navigator, and various other systems for workflow execution. 
  • Research accounts to determine how Twilio can provide them value and then execute on making outbound dials, sending personalized emails, and leveraging social selling. 
  • Work in partnership with an Account Executive to create account strategies, territory plans, and successfully create new business opportunities. 


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Growth-oriented and are in it for the long haul (excited for leadership and customer-facing career opportunities!)
  • You’re goal oriented and biased to action (our quota is the floor not the ceiling!
  • Are excited to go above and beyond to delight your prospects (creative, strategic outreach including hyper-personalized emails, calls, and videos!
  • Lean into change rather than shy away from it (things move quickly around here!
  • Look forward to variety in a normal workday (thanks to the creativity & personalization in this role, each day is a new adventure!)
  • You have navigated challenges and overcome obstacles (resilience is a core skill for becoming a great sales rep!) 
  • Embrace responsibility and are excited about joining forces with various Account Executives (teamwork makes the dream work!


  • 1+ year of customer-facing experience 

This role will be remote and based in the US.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $24.50 - $30.62.
  • Based in New York, Washington State, or the San Francisco Bay area, California: $27.22 - $34.03.
  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
  • This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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CEO of Twilio
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Khozema Shipchandler
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Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.

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February 11, 2024

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