Service Delivery Analyst

Two Circles is a vibrant, multi-award-winning and rapidly-expanding sports marketing agency. We work with some of the world’s biggest sports organisations including the NFL, Premier League and UEFA.

We’re looking for growth-oriented, dynamic and motivated new team members to help us build a once-in-a-lifetime sports business and reimagine the commercial frameworks of the global sports industry.

Every day, our team analyses billions of pieces of behavioral, attitudinal and purchase data from sports fans spanning the globe, using the latest machine-learning and data visualisation technology. We do this to give our clients the tools and insight required to build direct relationships with fans, grow engagement, and drive revenue across their event day, sponsorship and media businesses.

We have a global team of just over 1000 Two Circlers working from twelve offices across the world who work cross-region to service our expanding international client base. See here for some examples of our work.

Role Profile: 

This role will be part of our global Technology Operations team, and based in our London office.

As a Service Delivery Analyst you will play a vital role in ensuring colleagues and clients get the best possible Technology experience, working alongside the Service Management team to deliver premium Technology experiences and services. We are a customer focused, data driven team who enable Two Circlers to build a better future for the sports industry.

Your main duties & responsibilities:

• Working with Service Managers to gather and analyse Service data. Identifying trends and process improvement opportunities.
• Produce weekly and monthly Service reports using PowerBI.
• Work with technical teams to create and maintain a central Knowledge repository for Technology.
• Work with Service Managers to ensure Post Incident Review Tasks and Problem Tickets are regularly reviewed and progressed.
• Assist Service managers with the co-ordination of stakeholder service meetings.
• Supporting Technology Operations Leadership with integration and business change projects.

The ideal background and skills we are looking for include:

• Analytical mindset, able to understand and interpret data into actionable items.
• Eager to learn and continually improve knowledge and skillset.
• Demonstrable knowledge of technology environments, or equivalent higher education qualification
• Producing and maintaining good standards of documentation
• Excellent time management, organisational skills and attention to detail
• A team player who contributes to collective goals above personal gain

Experience with the following would also be beneficial:

• ITSM Framework (ITIL)
• Power BI
• JIRA

We have a list of flexible benefits that we offer; as a taste:

• Hybrid working: we'd love for you to come into our office at least 2-3 days a week, especially during your onboarding
• Performance planning: potential to have a salary increase every 6 months and progress your career
• Discretionary company bonus
• Tickets to sporting events
• Renowned Team Days and events (this June, we went to Spain)
• Lunch on a Wednesday, breakfast and continuous supply of snacks
• Private healthcare schemes
• Cycle to work scheme
• Learning and Development opportunities, including certification in certain areas