Customer Service Representative - Work From Home - job 2 of 2
- Assist Account Managers by handling customer queries through email, managing up to 150 emails per day.
- Identify whether queries are basic (platform-related) or require more detailed, customized responses.
- Maintain clear and professional written communication to resolve customer issues and inquiries.
- Utilize HubSpot CRM to log, track, and monitor all customer interactions and ensure accurate records.
- Follow established procedures and reference manuals to respond to common questions efficiently.
- Escalate complex issues to Account Managers or Technical Support as needed.
- Support Account Managers by managing routine and repetitive queries to free up time for high-impact tasks.
- Continuously improve customer experience by identifying common issues and suggesting improvements to documentation or processes.
- Maintain a thorough understanding of the platform’s features, ticketing protocols, and membership programs.
- Other role-specific duties that may arise.
- Bachelor’s degree in Business, Communications, or a related field.
- Minimum of 5 years of experience in a customer success, support, or back-office role, preferably within ticketing, events, sports, or entertainment industries.
- Familiarity with HubSpot CRM or similar customer relationship management platforms.
- Exceptional written communication skills with strong attention to detail.
- Ability to manage high email volumes with efficiency and accuracy.
- Excellent problem-solving skills and a customer-centric mindset.
- Strong organizational and multitasking abilities.
- Knowledge of the sports and entertainment industry is highly desirable.
- Ability to work collaboratively within a team-oriented environment.
As a Twoconnect employee, you get to enjoy the following:
- Work from Home
- Work-life balance
- Dayshift
- HMO benefits
- Government-mandated benefits
- Training and Development programmes
- Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
- Experience working with leading organisations
- Fun, supportive, and inclusive culture
- Dedicated Team Managers that look after your development
Average salary estimate
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