Customer Service Representative - Work From Home - job 2 of 2
- Assist Account Managers by handling customer queries through email, managing up to 150 emails per day.
- Identify whether queries are basic (platform-related) or require more detailed, customized responses.
- Maintain clear and professional written communication to resolve customer issues and inquiries.
- Utilize HubSpot CRM to log, track, and monitor all customer interactions and ensure accurate records.
- Follow established procedures and reference manuals to respond to common questions efficiently.
- Escalate complex issues to Account Managers or Technical Support as needed.
- Support Account Managers by managing routine and repetitive queries to free up time for high-impact tasks.
- Continuously improve customer experience by identifying common issues and suggesting improvements to documentation or processes.
- Maintain a thorough understanding of the platform’s features, ticketing protocols, and membership programs.
- Other role-specific duties that may arise.
- Bachelor’s degree in Business, Communications, or a related field.
- Minimum of 5 years of experience in a customer success, support, or back-office role, preferably within ticketing, events, sports, or entertainment industries.
- Familiarity with HubSpot CRM or similar customer relationship management platforms.
- Exceptional written communication skills with strong attention to detail.
- Ability to manage high email volumes with efficiency and accuracy.
- Excellent problem-solving skills and a customer-centric mindset.
- Strong organizational and multitasking abilities.
- Knowledge of the sports and entertainment industry is highly desirable.
- Ability to work collaboratively within a team-oriented environment.
As a Twoconnect employee, you get to enjoy the following:
- Work from Home
- Work-life balance
- Dayshift
- HMO benefits
- Government-mandated benefits
- Training and Development programmes
- Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
- Experience working with leading organisations
- Fun, supportive, and inclusive culture
- Dedicated Team Managers that look after your development
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Twoconnect as an Assistant Accountant, where you will manage crucial financial tasks from the comfort of your home.
Join Twoconnect as an Accounts & Administration Officer to leverage your accounting expertise in a supportive and dynamic environment while enjoying the benefits of remote work.
As a Remote Customer Service Representative at OneTouch Direct, you will assist customers with inquiries and concerns regarding our products and services in a dynamic and supportive environment.
We're looking for a College Aide to join DYCD and support our Help Desk operations and IT services.
Join Virginia Mason Franciscan Health as an RN Navigator to provide top-quality care in a collaborative environment focused on patient satisfaction.
CommerceIQ seeks a passionate Customer Success Director to lead customer engagement and retention efforts within the digital commerce landscape.
Join Heartbeat Health as a Client Success Associate and play a pivotal role in transforming cardiovascular care delivery.
Join Allegheny Health Network as a Registered Nurse in the Acute Care Unit, where your expertise will directly impact patient care and team dynamics.
Join Heritage Health as a full-time Customer Service Representative and play a vital role in enhancing patient experiences in our healthcare setting.
Join Intermountain Health as a Patient Service Representative, where your role will be pivotal in providing exceptional customer service to patients.
Join the City of Fort Worth as a Customer Service Representative I to provide exceptional support to our community.
Join Summit LTC as an Activities Assistant, where your role will help foster joy and enrich the lives of residents.
Join Dayton Freight as a Customer Service Representative, where you'll play a vital role in ensuring customer inquiries are handled efficiently and effectively.
Join Enterprise Fleet Management as a Maintenance Coordinator and play a crucial role in automotive support and client relations from the comfort of your home.
Join GSS Lake Forest Home Care as a Medical Customer Service Representative and contribute to delivering compassionate care through exceptional customer service.
TwoConnect simplifies modern software development. Imagine a new software universe where implementing software changes goes from six to eight weeks to six to eight minutes. TwoConnect's team of Microsoft-certified Azure Logic Apps consultants and ...
94 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
