Group Product Operations Manager, Core Services

Please Read!! This will be a Planning Supervisor Role. • Records and maintains account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed.Operations Supervisor - DistributionAs an Operations Supervisor at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.Job Description:• Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.• Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations.• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.Required Education and Experience:• Bachelor’s degree or equivalent experience, preferred.• 1+ years operations experience in a lead/supervisor/management role, preferred.• 1+ years logistics industry experience, preferred.• Staff management, workload planning, objective setting and organizational skills, preferred.Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.Our Organization is an equal opportunity employer.#LI-Onsite