This recruitment is for a Temporary Access Representative position through UCI's internal temporary staffing service. This position is located at UCI Medical Center-Orange, and is Monday-Friday, 8am to 5pm.
Duties include, but are not limited to:
Outbound and Inbound calls regarding patients effectively regarding insurance and eligibility, including payment types and/or the amounts required for service.- Schedule, reschedule, cancel, or confirm patient appointments in a timely manner to maximize patient volume as needed or requested.
- Document patient requests for assistance from a physician and/or clinic staff, selecting and sending information to the correct department.
- Take messages and route to appropriate department.
- Communicate effectively and appropriately with patients, clinic and other medical staff, co-workers, and members of leadership.
Compensation Range:
$26.31 - $27.77/hour
Required:
Demonstrated experience using a computer, including data entry and retrieval.- 1-2 years of Medical Call Center experience.
- Customer Service Skills.
- Excellent written and verbal communication skills in English.
Please attach your resume.
TEMPORARY EMPLOYMENT
This is a temporary employment recruitment reporting to the UCI Temporary Employment Services (TES) Department. Interviewing and hiring is based on internal hiring needs and how well the candidate's experience matches the assignment requirements. Certain temporary assignments may require clearance of a health physical or require a valid California Driver’s License for driving university vehicles.
The majority of our temporary positions are Monday – Friday, 8:00 a.m. – 5:00 p.m. We also have occasional part-time, weekend, and evening hours available, depending on the assignment. Comprehensive benefits options are also available for temporary employees, including paid vacation, holidays, and sick leave.
Please note that we recruit for this position on an on-going basis to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of applications that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in employment with UCI Temporary Employment Services.
CONDITIONS OF EMPLOYMENT
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
Background Check and Live Scan- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/newhire/conditions-of-employment.php
PARKING INFORMATION
All visitors, staff, and students are required to purchase parking permits to park on UCI property. If you plan to commute to work via your personal vehicle, please review the parking requirements of your work location and parking rates on the UC Irvine Parking and Transportation website https://parking.uci.edu/
CLOSING STATEMENT
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.