Operations Coordinator

Job Code: 4137

Job Open Date: 1/11/2024

Application Review Begins: 1/29/2024

Department Code (Name): RECR (Recreation)

Percentage of Time: 100%

Union Code (Name): 99 - Non-Represented (PPSM)

Employee Class (Appointment Type): 2 - Staff: Career

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: Grade 20

Hiring/Budgeted Salary or Hourly Range: The budgeted salary range that the University reasonably expects to pay for this position is $65,000 - $72,000 annually.

Full Salary Range: The full salary range for this position is $61,700 - $108,100 annually. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.

Work Location: Recreation Center

Working Days and Hours: Wednesday - Sunday, 1pm - 10pm, variable based on programs scheduled

Benefits Eligibility: Full Benefits

Special Instructions

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement

The UCSB Department of Recreation provides programs, services, and facilities for students, staff, faculty, and community members which promote an active, balanced lifestyle that contributes to the development of social, emotional, and physical health essential to long-term wellbeing.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC and why You Belong at UC.

Brief Summary of Job Duties

Under the direction of the Assistant Director of Operations, responsible for the daily overall management of all recreational facilities on campus. Directly responsible for the recruitment, evaluation, and supervision of Recreation Operations; student staff, supervision and training of the highest student leadership position, Recreation Supervisors. Makes frequent, autonomous procedure and policy judgment calls based on proficiency in risk management, customer service, and resource management. Collaborates with other Recreation program areas such as Aquatics, Intramural Sports, Fitness, Sport Clubs, Adventure Programs, Marketing, and the Customer Service Center to facilitate the smooth operation of all recreational programs. Coordinates with other departments on campus and community groups on activities held within recreational facilities.

Required Qualifications

• Bachelor's degree in related area and/or equivalent experience/training.
• 1- 3 years related working experience.
• Red Cross CPR/AED/First Aid Certification, or ability to obtain within 6 months of being hired.

Knowledge, Skills and Abilities

• Strong knowledge of program activity and industry best practices.
• Demonstrated strong leadership and interpersonal skills and the ability to work effectively across the organization.
• Uses highly developed and creative problem solving skills to deliver and foster a strong service orientation, program management, and sound judgement and decision-making; uses strong critical thinking skills to develop original ideas, in a varied and challenging environment.
• Strong client service minded focus, entrepreneurial spirit and creative thinking skills.
• Thorough demonstrated verbal and written communication skills.
• Thorough proficiency in the use of basic computer applications relevant to the job duties.
• Strong knowledge of campus policies and procedures.
• Ability to acquire knowledge of campus policies and procedures.
• Ability to acquire knowledge and resources of program activity and industry practices.

Special Conditions of Employment

• Mandated reporting requirements of Child Abuse
• UCSB Campus Security Authority under Clery Act
• Satisfactory conviction history background check
• UCSB is a Tobacco-Free environment
• American Red Cross First Aid/CPR/AED certification required within 6 months of employment.

Job Functions and Percentages of Time:

45% Operations: Provide operational logistics for any activity utilizing the Recreation Center and remote facilities managed by the Recreation Department. Ensures a customer service oriented environment for program participants and facility users. Enforces program and facility policies and procedures. Uses initiative to independently make autonomous, informed decisions to interpret University and Department of Recreation policies and procedures in solving operational issues within the recreation facilities. Designs, plans, organizes and administers rental programming for sports equipment and locker facilities. Duties include specific programming for Recreation department programming, Exercise & Sports Studies classes, ES & Recreation staff, long-term client rental, and day-use. Oversees the inventory, storage, maintenance, and issue of the equipment through supervised student employees. Supervises the purchase, inventory, and sale of point of retail items in all recreation facilities. Manages the budget for the equipment rental and retail items. Reports repair or safety issues to appropriate Assistant Directors of Recreation or appropriate UCSB campus officials. Advises and provides logistics for large event programming with UCSB campus officials and Recreation program managers. Assists visiting groups or individuals with scheduled recreational activities.

40% Personnel Management: Responsible for the direct supervision of ~250 student staff. Hires, trains, and evaluates those staff. Creates weekly work schedules through employee scheduling software ensuring proper staffing of all facilities. Ensures staff are properly trained for their assignments and in adequate numbers to efficiently meet the required level and quality of service. Approves the bi-weekly payroll of student employees. Ensures all staff are appropriately trained and have up to date safety certifications. Maintains current and comprehensive manuals in relations to policies and procedures. Provides oversight and assistance for student employee outreach and onboarding through all applicable software programs and print copy forms. Works with various colleagues within the department to ensure daily operations in each program are supported by Operations staff. This includes coordinating Operations with Fitness Centers, job application review, and hiring committees. Create and oversee student employee training sessions for customer service (one-on-one or group discussion).

5% Marketing: Works with the Recreation Department marketing team to ensure all facilities, programs, and services are effectively marketed to the UCSB community. Specifically, ensures that the operations team is adequately knowledgeable to communicate relevant information to the users of the recreation facilities and that effective signage/marketing material is presented at all operations points of service.

10% Miscellaneous: Serve as departmental representative on various committees on campus. Participates in staff meetings, activities and events. Maintain files and records and prepare reports. Assists with the management of youth camps as required. Keeps current on industry trends and skills through continuing education. May be required to perform other duties as assigned.

UC Vaccination Programs Policy – With Interim Revisions

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs – With Interim Revisions.*

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals** must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

• UC Santa Barbara COVID-19 Information https://www.ucsb.edu/COVID-19-information
• University of California Policy on Vaccinations – With Interim Amendments https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy
• Note: The Policy on Vaccination Programs – With Interim Revisions was updated effective August 16, 2023. A systemwide review of this policy will take place in Fall 2023 with an expected issuance/effective date in early 2024.

** Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable Accommodations

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Application Status

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