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Technical Account Manager - French, Italian or German speaker

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

How would you like to help the world’s largest companies transform the way they work via automation, allowing their team members to achieve their full potential? As members of our Enterprise Success team, our Technical Account Managers help our customers achieve more than they ever have by automating the day-to-day and driving business to a higher level. 
  
Our UiPath Enterprise Success team advises and guides our most strategic customers in designing and building long-term, enterprise level business automation programs leveraging our people and technology, ensuring our customers achieve maximum business value and organizational impact leveraging the world’s most innovative and proven business automation platform. 
  
We entrust our team with UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (C-suite down), to drive business adoption of our capabilities with maniacal focus on achieving tangible business outcomes while enhancing the way their team members work. 
  
Our Enterprise Success team is serious about guiding our customers in designing and managing their UiPath business automation platform across the full platform lifecycle, including coaching our customers’ teams on initial deployment, enterprise-wide enablement, and the appropriate methodologies to maximize business outcomes, self-sufficiency, and overall organizational impact.

What you'll do at UiPath

  • Take ownership of your customers' technical success with the UiPath Platform

  • Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value

  • Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved

  • Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting

  • Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints

  • Conduct design and code reviews for select automations to reinforce and verify those best practices

  • Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines

  • Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents

  • Provide technical advisory to customers through webinars, demos, and speaking engagements

  • Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery 

What you'll bring to the team

  • A degree in Computer Science or relevant degree 

  • A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit

  • Fluency in written and spoken English + French, Italian or German

  • Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles

  • Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering

  • Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred

  • Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

  • Diplomacy, tact, and poise under pressure when working through customer issues. 

  • Willingness to travel for client interactions up to 25% of the time

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.

Average salary estimate

$75000 / YEARLY (est.)
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$90000K

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What You Should Know About Technical Account Manager - French, Italian or German speaker, UiPath

At UiPath, we’re on a mission to transform how the world works through the power of automation, and we're searching for a talented Technical Account Manager who speaks French, Italian, or German to join our vibrant team in Bucharest. Imagine being at the forefront of innovation, helping major organizations realize their potential by automating their daily tasks. As a Technical Account Manager, you'll be an indispensable part of the Enterprise Success team, working directly with some of our most prestigious clients. You’ll take the lead in ensuring their technical success with our UiPath Platform, collaborating closely with both technical and executive stakeholders to drive business outcomes. Your role would involve everything from strategizing adoption plans to conducting technical health checks and providing best practices. We want someone who’s not just technically savvy but also has the passion and curiosity to influence and guide our customers through their automation journeys. If you have a deep understanding of customer-facing technical roles, programming languages like .NET or Java, and a knack for problem-solving, this could be your dream job. Your unique insights will help customers maximize their investment in our platform while also shaping the future of automation. At UiPath, we truly value diversity and encourage applicants from all backgrounds – if you believe you're a good fit, we'd love for you to apply. Join us in our journey to help customers succeed and revolutionize the way they work!

Frequently Asked Questions (FAQs) for Technical Account Manager - French, Italian or German speaker Role at UiPath
What responsibilities does a Technical Account Manager at UiPath have?

As a Technical Account Manager at UiPath, your primary responsibilities include ensuring the technical success of the UiPath Platform for your clients, engaging with stakeholders to craft and execute adoption strategies, providing technical advisory support, and conducting health checks for automation programs. You’ll also manage technical workstreams and facilitate the growth of customers' automation capabilities.

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What qualifications do I need to be a Technical Account Manager at UiPath?

To qualify for the Technical Account Manager position at UiPath, candidates should have a degree in Computer Science or a related field, at least 5 years of experience in programming languages such as .NET or Java, fluency in English and a secondary language (French, Italian, or German), and significant experience in customer-facing technical roles. Strong analytical skills and a proactive attitude are essential.

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What kind of experience is preferred for a Technical Account Manager at UiPath?

Preferred experience for a Technical Account Manager at UiPath includes hands-on familiarity with automation tools, particularly UiPath, as well as experience in technical consulting, customer success management, or similar roles. Knowledge of software engineering and cloud technologies will set candidates apart.

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How does the Technical Account Manager role at UiPath contribute to customer success?

The Technical Account Manager role at UiPath is pivotal to customer success as it involves guiding clients in leveraging automation to improve their operational efficiency. By proactively offering solutions, conducting best practice reviews, and ensuring smooth implementation, you help customers realize the full value of their investment in the UiPath Platform.

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Is this Technical Account Manager role at UiPath suitable for remote work?

Yes, the Technical Account Manager position at UiPath offers flexibility regarding remote work. Depending on the team and business needs, there are options for hybrid, office-based, or fully remote arrangements. You’ll be part of a supportive environment that values various working styles.

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Common Interview Questions for Technical Account Manager - French, Italian or German speaker
Can you explain your experience with automation tools?

Discuss your hands-on experience with automation tools such as UiPath and share specific projects where you utilized these platforms to drive automation solutions. Mention any challenges you faced and how you overcame them to enhance customer success.

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How do you handle customer escalations?

When addressing customer escalations, emphasize your strategy for listening to client concerns, analyzing the issue, and promptly providing a resolution. It's also important to mention how you maintain communication throughout the process to ensure client satisfaction.

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Describe a time you drove adoption of a new technology.

Share a detailed example where you played a key role in driving adoption of new technology with a client. Highlight your approach to understanding their unique needs, the training and support you offered, and the positive outcomes achieved.

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What strategies do you use to ensure customer success?

Talk about the importance of building strong relationships, understanding client objectives, and providing regular follow-ups and insights. Explain how you implement best practices and conduct health checks to assess the ongoing success of their automation efforts.

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How do you stay updated on the latest technologies in automation?

Explain your commitment to continuous learning by attending industry conferences, participating in webinars, joining professional groups, following technology blogs, or completing relevant certifications. This demonstrates your awareness of current trends and technologies in automation.

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What role does communication play in this position?

Highlight the critical role communication plays in influencing clients and facilitating smooth projects. Discuss your strategies for effective communication across technical and non-technical stakeholders, ensuring everyone is aligned with project goals.

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How would you approach a technical review with a client?

Describe your approach to conducting a technical review by first understanding the client’s goals and objectives, followed by doing a thorough examination of their existing setup. Be sure to mention the importance of collaborative feedback to refine and enhance their automation practices.

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What experience do you have with cloud technologies?

Be prepared to discuss your experience with cloud technologies in the context of automating processes. Highlight specific instances where you've implemented solutions in cloud environments and how they've benefited your clients’ operations.

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How do you approach learning new programming languages or tools?

Describe your method of tackling new programming languages or tools by engaging in hands-on practice, utilizing online resources, and seeking mentorship when possible. This conveys your proactive attitude toward professional growth.

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What is your understanding of the UiPath Platform?

Demonstrate your understanding by discussing key features of the UiPath Platform, such as its automation capabilities, user-friendly interface, and how it empowers organizations to enhance their processes. Highlight any relevant personal experience using the platform.

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To build an AI-powered automation platform that understands, automates, and operates end-to-end processes.

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Full-time, hybrid
DATE POSTED
March 12, 2025

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