At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together.
Umpqua Health strongly encourages applications from candidates of color as well as veterans, aiming to foster a work environment that is linguistically and culturally diverse and inclusive. Please note that at this time, Umpqua Health does not offer visa sponsorship.
As a Customer Care Representative, you will play a vital role in ensuring our members receive the support they need. You'll engage with members daily, answering inquiries about benefits, eligibility, and claims processing with empathy and accuracy. From assisting with in-person visits to handling written and telephonic communications, you'll be at the forefront of our commitment to providing proactive and responsive service. This role isn't just about answering calls—it's about building relationships, advocating for our members, and contributing to their overall healthcare experience. Join us in making healthcare more accessible and compassionate for everyone we serve.
Why Choose Umpqua Health?
Impactful Work: Make a difference in our community by helping members navigate their healthcare needs.
Supportive Environment: Join a collaborative team committed to your success and professional growth.
Comprehensive Benefits: Enjoy competitive pay, medical/dental/vision insurance, and opportunities for advancement.
Innovative Culture: Contribute to ongoing process improvements and technological advancements in healthcare service delivery.
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.
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