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Internal Communications Manager - job 2 of 2

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

 

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Internal Communications Manager, assigned to one of Pinkerton's largest global clients, is responsible for developing and curating communication content, for all channels and products, including the digital channels and platforms. In addition to content management, the role supports team communications, and global/regional event communications and engagement activities. This position may be located in either Seattle, WA or Arlington, VA.

Responsibilities

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Proactively build and manage relationships with key internal stakeholders across a range of businesses and geographies, to define and deliver on communication objectives.
  • Pursue a deep understanding of the strategic goals to create proactive communication.
  • Translate business needs into communications materials.
  • Develop and curate content that drives engagement with client employees, stakeholders, and customers.
  • Support team communications, global/regional event communications, and engagement activities.
  • Monitor and measure the effectiveness of communications through digital analytics, surveys, and other key performance indicators.
  • Lead a community of content creators and subject matter experts across the organization to share best practice and identify emerging needs.
  • Create content libraries to improve the communications experience for the client's employees, ensure the content is current, relevant and that the best technology platform is utilized.
  • Support the identification, development, and integration of new technologies or initiatives, relating to communication processes.
  • Responsible for the on-time, in-scope, and on-budget delivery of communication outcomes.
  • All other duties, as assigned.

Qualifications

Bachelor's degree in communications, journalism, or marketing with up to five years of experience, preferably working in a corporate internal communications team for a large company.  Competencies:

  • Demonstrated proficiency with content management, production, and email management tools.
  • Able to multi-task and organize workload for effective implementation.
  • Effective written, verbal, and presentation skills.
  • Effective interpersonal communication skills with ability to engage in active listening and translate customer needs into action.
  • Able to analyze complex situations and recommend effective solutions.
  • Able to carry out responsibilities with little or no supervision.
  • Able to interact effectively at all levels and across diverse cultures. 
  • Serve as an effective team leader. 
  • Able to use sound judgment in complex and ambiguous situations.
  • Attentive to detail and accuracy. 
  • Client orientated and results driven. 
  • Consistently delivers on commitments and achieves expected business results.  
  • Computer skills; Microsoft Office.

Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment. 
  • Frequent sitting.
  • Travel, as required.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

Starting from USD $110,000.00/Yr.

Average salary estimate

$110000 / YEARLY (est.)
min
max
$110000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Internal Communications Manager, UNAVAILABLE

Are you ready to bring your storytelling skills to life as an Internal Communications Manager at Pinkerton? Based in Arlington, this role is perfect for a dynamic communicator who thrives in a fast-paced environment and is eager to make a global impact. At Pinkerton, we pride ourselves on over 170 years of excellence in providing enterprise risk management services tailored to our clients. As the Internal Communications Manager, you’ll be pivotal in curating compelling content across various digital platforms to engage our clients’ employees and stakeholders. Your responsibilities will include building strong relationships with internal teams, translating complex business needs into clear communication materials, and leading initiatives to enhance engagement at global and regional events. You'll also have the opportunity to analyze communication effectiveness and stay ahead of communication trends by collaborating with content creators and leveraging innovative technologies. If you have a Bachelor’s degree in communications, journalism, or marketing and up to five years of experience within a corporate internal communications team, we want to hear from you! Join our inclusive team at Pinkerton, where your insights and creativity can help shape the future of our communications strategies.

Frequently Asked Questions (FAQs) for Internal Communications Manager Role at UNAVAILABLE
What are the main responsibilities of an Internal Communications Manager at Pinkerton?

The Internal Communications Manager at Pinkerton has a diverse range of responsibilities, including building relationships with stakeholders, creating engaging content, supporting event communications, and monitoring communication effectiveness through analytics. This role is essential in driving effective communication strategies that align with the client's objectives and enhance employee engagement.

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What qualifications do I need to apply for the Internal Communications Manager position at Pinkerton?

To apply for the Internal Communications Manager position at Pinkerton, candidates should possess a Bachelor's degree in communications, journalism, or marketing, along with up to five years of relevant experience, ideally in a corporate internal communications setting. Proficiency in content management and strong interpersonal skills are also important for success in this role.

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How does Pinkerton measure the effectiveness of its internal communications?

At Pinkerton, the effectiveness of internal communications is measured using digital analytics, employee feedback surveys, and key performance indicators that reflect engagement levels and overall communication success. The Internal Communications Manager plays a crucial role in analyzing this data to refine communication strategies.

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What opportunities for growth exist for an Internal Communications Manager at Pinkerton?

As an Internal Communications Manager at Pinkerton, there are numerous opportunities for professional growth, including leading teams of content creators, enhancing communication workflows, and participating in strategic initiatives that support the company's mission. Pinkerton values employee development and provides avenues for career advancement.

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What benefits does Pinkerton offer to its Internal Communications Managers?

Pinkerton offers a comprehensive benefits package to its Internal Communications Managers, including employer-paid life insurance, health savings accounts, flexible savings accounts, dental and vision coverage, paid time off, and retirement plans. Employees also have access to various employee assistance programs.

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Common Interview Questions for Internal Communications Manager
Can you describe your experience with content management systems?

In interviews, showcase your proficiency with various content management systems, emphasizing specific examples where you utilized these tools to enhance communication efforts. Highlight how your skills contributed to streamlined processes and improved engagement within the organizations you’ve worked for.

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How do you approach building relationships with stakeholders?

Discuss your strategy for stakeholder engagement, emphasizing the importance of active listening and understanding business objectives. Provide concrete examples where your relationship-building efforts led to successful communication initiatives.

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What strategies do you use to measure communication effectiveness?

Detail specific strategies such as utilizing surveys, analytics tools, and feedback sessions to assess the impact of communication efforts. Illustrate how you’ve used these insights to tweak strategies for better alignment with stakeholder needs.

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How do you stay current with communication trends and best practices?

Share your methods for continuous learning, such as attending industry seminars, reading relevant publications, or participating in online forums. This shows your commitment to professional development and adaptability to changing communication landscapes.

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Describe a challenging communication project you managed and how you overcame obstacles.

In response, narrate a specific project where you faced challenges—be it internally or externally—outlining your problem-solving techniques and how you rallied your team to achieve successful outcomes despite the hurdles.

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What role does technology play in your communication strategies?

Talk about your experience integrating technology, such as digital platforms and social media, into your communication strategies. Highlight how technology has enhanced engagement and streamlined message delivery among diverse audiences.

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How do you ensure your content is engaging and relevant?

Explain your content creation process, including audience analysis, feedback incorporation, and continuous updates. Mention methodologies for curating content that resonates with the target demographic while aligning with organizational goals.

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Can you provide an example of how you’ve aligned a communication strategy with business objectives?

Be specific about a time when you tailored a communication plan to meet organizational goals. Discuss the process of defining objectives, crafting messages, and evaluating the outcomes to demonstrate your strategic thinking abilities.

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What is your experience with internal events and engagement activities?

Reflect on your involvement in planning and executing internal events, focusing on what made those events successful. Discuss the planning process, coordination with stakeholders, and the impact on employee engagement.

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How do you handle feedback and criticism in your communication role?

Illustrate your ability to accept feedback positively, giving an example where you used constructive criticism to improve your work. This demonstrates your growth mindset and commitment to continual improvement.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 19, 2025

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