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Senior Product Manager, Learning - job 2 of 3

Company Description

Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference!

Job Description

As a senior member of Uncommon’s Product Management Team, the Product Manager will be deployed to ensure that the Team achieves its most important goals and objectives. We are looking for a candidate with 5+ years of IT experience and 3+ years of experience in education, specifically working with assessments, SIS, and EdTech. Beyond technical knowledge, the Product Manager must have strong change management, planning, and communication skills in order to manage technology and processes at Uncommon’s scale and high standard.

Duties & Responsibilities

Independent and Expert Administration of Multiple Products

  • Set a vision for the technical management of all EdTech to best support Instructional partner goals (Clever,mClass, Illuminate etc)
  • Deeply understand Instructional goals and use cases for the platforms (i.e. replace teacher instruction versus practice based on live instruction)
  • Develop and manage the implementation of all processes for day-to-day platform use (i.e. Student & teacher access, reporting)
  • Build policy resources, including user management policy around roles, access level, and responsibilities for stakeholders and the Data & IT team
  • Troubleshoot & manage vendor to resolve Tier 3 issues
  • Manage system upgrades, backups, testing, connectivity with other enterprise applications
  • Attend training/webinars offered by vendors to build expertise
  • Use robust product knowledge to improve systems and process
  • Identify new areas/ways the product can be used (either internally or externally)
  • Support the implementation and roll-out of new applications

Management

  • This position directly manages up to 3 FTE 
  • Guide and review team member work product (e.g. product roadmaps, product documentation, product backlogs).
  • Support the team members' individual growth within Uncommon and the K-12 Data space
  • Facilitate Agile ceremonies, including backlog refinement, sprint planning, retrospectives,etc.
  •  Leader planning for 8 to 12 weeks of work for the Value Stream Team via the Planning Increment ceremonies
  • Create and foster a cross-functional community by allowing space and opportunities for team members to deeply engage and collaborate with each other
  • Facilitate cascading communication through cohorts to breakdown functional team silos and ensure that we are functioning as a fast agile team

Training and documentation

  •  Own creation and management of all internal and school-facing Knowledge Base articles on support, troubleshooting, and best practices for all platforms to be used by all teachers and Ops leaders
  • Develop and facilitate training for school leaders, which they will turnkey to their staff 
  • Help define and coordinate vendor-offered training sessions at the right level for those managing the Service Desk and Relationship Managers.
  •  Work with School Leaders to document existing processes related to supported applications (e.g. documentation of methods and procedures of PowerSchool)

Vendor Management

  • Manage renewal and payment of yearly contract
  • Build relationships with vendors, act as liaison between vendor and Uncommon on any projects, and own school-level escalations & difficult conversations.
  • Manage vendor escalations to deliver best-in-class performance to Uncommon stakeholders

Organizational Relationships

  • Work closely with Regional Superintendents, school-based Directors of Operations, Curriculum Directors, Chiefs of Staff, and members of the Data and IT Team. 

Qualifications

Education Requirements:

  • Bachelor's degree required

Experience Requirements:

  • 7-9 years of directly related experience
    • 5+ years working in K-12 environment
      • 3+ years managing or building EdTech software
      • 3+ years managing or supporting student-facing technology/student information system or assessment platform: PowerSchool, Illuminate
      • Experience with SQL or other programming languages and how to use data dictionaries to understand data structures 
      • Advanced skills in Excel and Google Sheets/Forms
      • Previous management of 3 to 5 direct reports who own significant workstreams
      • Experience managing policies and procedures to set best practices and deliver high-quality support
      • Working knowledge of help desk ticketing software (e.g. Zendesk)

Schedule:

  • 3 days a week in our central office located in downtown Manhattan

Additional Information

Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent.

Compensation

Compensation for this role is between $104,800 to $123,300. 


Starting pay is determined using various factors including but not limited to relevant professional experience, education, certifications, and tenure with Uncommon Schools. If you meet all job description requirements you will likely receive an offer of $111,000.

Benefits

  • 19 days of paid time off
  • 3 weeks of paid Winter and Summer org-wide holidays
  • Comprehensive Health, Dental, and Vision insurance plans
  • 403(b) retirement savings program + employer match
  • Paid leave of absence options (parental, medical, disability, etc.)
  • Mental health and counseling support + wellness benefits
  • Pre-tax flexible spending, dependent care, and health saving accounts

*A detailed list of all benefits is located HERE.

 

At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture.

As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email [email protected]

Average salary estimate

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$104800K
$123300K

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What You Should Know About Senior Product Manager, Learning, Uncommon Schools

Join Uncommon Schools as a Senior Product Manager, Learning, where you’ll play a pivotal role in shaping the future of education for students in economically disadvantaged communities. Based in the vibrant New York, NY, you will leverage your extensive background in IT—specifically in education technology and assessment management—to drive our mission of offering high-quality K-12 education. In this dynamic position, you will independently manage multiple EdTech products while understanding the unique instructional goals of educators. Your vision will help align product management strategies with operational goals, ensuring our platforms like Clever and Illuminate empower teachers and enrich student learning experiences. You'll also lead and mentor a dedicated team, overseeing product roadmaps and fostering a collaborative environment that thrives on innovation and agile methodologies. With over 7 years of related experience and a knack for tackling tech challenges, you’ll facilitate training, troubleshoot issues, and engage with vendors, securing best-in-class solutions. At Uncommon, your work will directly impact the educational journey of our students, equipping them for future success. Let’s work hard, do good, and make a difference together!

Frequently Asked Questions (FAQs) for Senior Product Manager, Learning Role at Uncommon Schools
What are the primary responsibilities of a Senior Product Manager, Learning at Uncommon Schools?

As a Senior Product Manager, Learning at Uncommon Schools, your primary responsibilities include managing EdTech products, setting a vision aligned with instructional goals, developing user management policies, facilitating cross-functional collaboration, and overseeing a team of dedicated professionals. You’ll also handle vendor relationships, training, documentation, and ensure the seamless daily operational use of our educational platforms.

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What qualifications are needed for the Senior Product Manager position at Uncommon Schools?

To qualify for the Senior Product Manager role at Uncommon Schools, candidates should possess a Bachelor’s degree and have 7-9 years of directly related experience, including at least 5 years in a K-12 setting and 3 years managing EdTech products. Proficiency in SQL, Excel, and Google Suite is essential, along with strong change management and communication skills.

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How does the Senior Product Manager, Learning role contribute to the success of Uncommon Schools?

The Senior Product Manager, Learning plays a crucial role in Uncommon Schools by ensuring that educational technology effectively supports instructional goals and addresses the unique needs of our schools. This role directly impacts student outcomes by optimizing the use of EdTech platforms and leading a team dedicated to continuous improvement and innovation in educational practices.

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What is the work schedule like for the Senior Product Manager at Uncommon Schools?

The work schedule for a Senior Product Manager at Uncommon Schools typically involves three days per week in the central office located in downtown Manhattan. This allows for collaboration and engagement with team members while also accommodating flexibility for planning and execution of projects.

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What benefits do Senior Product Managers receive at Uncommon Schools?

Senior Product Managers at Uncommon Schools enjoy a competitive compensation package ranging from $104,800 to $123,300, along with comprehensive benefits that include 19 days of paid time off, health insurance, retirement savings with employer match, mental health support, and opportunities for professional development.

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Common Interview Questions for Senior Product Manager, Learning
Can you describe your experience with managing educational technology products?

When answering this question, focus on specific projects where you managed EdTech products, outlining your role, the technologies involved, and the outcomes. Highlight your understanding of user needs and how your contributions enhanced the educational landscape.

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How do you approach setting a vision for new products?

In responding to this question, emphasize the importance of aligning the product vision with user needs and organizational goals. Discuss your process for research, stakeholder engagement, and how you balance innovation with practicality.

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What methodologies do you employ for managing product development?

Discuss your experience with Agile methodologies, detailing how you facilitate ceremonies like sprint planning and retrospectives. Explain how these methodologies improve collaboration and efficiency in product development.

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Can you provide an example of when you resolved a significant vendor issue?

Share a concrete example of a vendor issue you faced, outlining the problem, the steps you took to resolve it, and the final outcome. Emphasize your communication and negotiation skills in the process.

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How do you ensure effective communication within your team?

Explain your strategies for facilitating open communication among team members, such as regular check-ins, collaboration tools, and encouraging feedback. Highlighting specific tools or techniques you use can provide valuable context.

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What strategies do you implement for training stakeholders on new systems?

When discussing stakeholder training, outline your approach to developing training materials, conducting sessions, and ensuring knowledge transfer. Mention the importance of feedback and continuous improvement of the training process.

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What tools do you find essential for managing products in EdTech?

Identify specific tools you have successfully used, such as SQL for data analysis, ticketing software for issue management, and collaborative tools for documentation and workflow. Describe how these tools enhance product management efficiency.

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How do you approach user feedback when developing a product?

Discuss how you systematically gather user feedback through surveys, interviews, or usability testing, and illustrate how you integrate this feedback into product iterations to enhance user experience and functionality.

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Describe a time when you led a team through a challenging project.

Provide an example of a challenging situation in a project you led, focusing on your leadership style, problem-solving techniques, and how your team overcame obstacles together. Tailor your answer to showcase your ability to motivate and guide.

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Why do you think diversity and inclusion are important in product management?

Mention the value of diverse perspectives in developing products that truly meet the needs of all users. Discuss how inclusive teams lead to more innovative solutions and better decision-making, enhancing overall product outcomes.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
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Maternity Leave
Mental Health Resources
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Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Founded in 1997, the Uncommon Schools is a charter school that is fully funded by the government and does not require entrance exams. This school offers different educational programs and academics. Uncommon Schools is located in New York.

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Full-time, hybrid
DATE POSTED
April 19, 2025

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