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Sales Associate eComPhone

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.

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With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

What are the requirements for this job?

  • High school diploma or equivalent

  • Proven ability to provide an exceptional customer experience

  • Drive to set and achieve targeted goals

  • Prior sales experience, retail preferred

  • Demonstrated communication, consultative, interpersonal and organizational skills

  • The willingness to follow up with customers

  • Experience and desire to work with technology

  • Valid in-state driver’s license and an acceptable, safe driving record

  • Why should I come work for AutoNation?

  • You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

This position pays min wage + commission (approx $2-6k/month)

Exciting Benefits and Perks Await You:

  • Competitive compensation and 401k matching

  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Average salary estimate

$48000 / YEARLY (est.)
min
max
$24000K
$72000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Associate eComPhone, United Fidelity Bank

At AutoNation, we’re not just about selling cars; we’re about delivering an exceptional experience to our customers. As a Sales Associate in our eComPhone team, you’ll be at the forefront of revolutionizing how customers engage with automotive retail. Interacting with hundreds of customers daily online and over the phone, you'll guide them effortlessly through their vehicle purchase journey. Your role is pivotal in turning inquiries into satisfied customers by providing timely responses, answering questions, and ensuring a smooth transition from online contact to an enjoyable in-store experience. Utilizing your deep listening and communication skills, you’ll assist customers in selecting the perfect vehicle, negotiating payment terms that align with their lifestyles and expectations, while confidently closing those deals. After the sale, you’ll maintain relationships by following up to ensure customer satisfaction and transitioning them to our Service department, showcasing our commitment to their long-term ownership experience. If you thrive in a fast-paced environment where your customer service skills can shine, and you have a passion for technology, this role is for you! Join us at AutoNation and become part of our mission to provide not only cars but a unique retail experience that’s rooted in integrity, innovation, and community support. Our promise is a diverse and inclusive workplace where your contribution makes a difference, allowing you to be part of something big every day.

Frequently Asked Questions (FAQs) for Sales Associate eComPhone Role at United Fidelity Bank
What are the responsibilities of a Sales Associate at AutoNation?

As a Sales Associate at AutoNation, your responsibilities include interacting with customers both online and over the phone, guiding them through the vehicle purchasing process, providing exceptional customer service, and ensuring they have a seamless transition to our in-store experience. You'll work to respond to leads promptly, answer queries, negotiate terms, and close deals while maintaining relationships for post-purchase satisfaction.

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What qualifications do I need to apply for the Sales Associate role at AutoNation?

To apply for the Sales Associate position at AutoNation, you will need a high school diploma or equivalent. Previous retail sales experience is preferred, along with proven customer service skills. Strong communication, interpersonal, and organizational abilities are also essential, as well as a valid in-state driver’s license and a good driving record. Passion for technology is a plus!

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How does AutoNation support its Sales Associates?

AutoNation supports its Sales Associates with competitive compensation, including base pay plus commission, providing opportunities for earnings between $2,000 to $6,000 per month. Additional benefits include a 401k matching program, comprehensive health and insurance plans, and discounts on vehicle purchases and services, which ensures a rewarding work-life balance.

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What kind of technology will I use as a Sales Associate at AutoNation?

As a Sales Associate at AutoNation, you'll utilize various technology tools to assist customers through their purchasing journey. This includes customer relationship management software, digital communication platforms, and online inventory systems, empowering you to deliver timely information and updates while enhancing the overall customer experience.

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What makes AutoNation a great place to work for a Sales Associate?

AutoNation is dedicated to creating a positive work environment where diversity, equity, and inclusion are celebrated. Our commitment to ethics and respect for all associates sets us apart. With a mission that includes raising funds for cancer research and treating every associate with care, you will not just be part of a company, but a community that values your contribution.

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Common Interview Questions for Sales Associate eComPhone
How do you approach interacting with customers as a Sales Associate?

When approaching customer interactions, it's crucial to prioritize empathy and active listening. Begin by understanding the customer's needs and preferences, responding promptly to their inquiries, and providing tailored information that helps guide their purchasing decision. Make sure to establish a connection that builds trust, which can lead to a positive experience and successful sale.

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Can you give an example of how you've provided exceptional customer service in the past?

Certainly! I once assisted a customer who was unsure about the best vehicle for their needs. I took the time to ask specific questions about their daily life and preferences, then guided them through tailored options while demonstrating features aligned with their lifestyle. The customer left feeling valued and satisfied, highlighting the importance of personalized service.

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How would you handle a difficult customer as a Sales Associate?

Handling difficult customers requires patience and a calm demeanor. First, I would listen carefully to their concerns without interruption to fully understand their perspective. Acknowledging their feelings is key. Then, I would offer potential solutions or alternatives, ensuring they feel heard and respected throughout the interaction, ultimately aiming to turn a negative experience into a positive one.

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What techniques do you use to close a sale?

Closing a sale effectively involves creating urgency and demonstrating value. By summarizing the benefits of the vehicle and addressing any remaining concerns or objections, I aim to provide reassurance. I may use trial closes throughout the conversation to gauge readiness, thereby allowing the customer to feel empowered in their decision to proceed with the purchase.

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Why do you want to work at AutoNation as a Sales Associate?

I want to work at AutoNation because I admire your commitment to customer service and community involvement. Your emphasis on ethical practices aligns with my values, and I believe that my background in sales and passion for vehicles would enable me to contribute positively to your team while fostering strong relationships with customers.

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How do you prioritize tasks when working with multiple customers?

Prioritizing tasks effectively when managing multiple customers involves using time management skills and staying organized. I tend to assess the urgency of each customer's needs, respond to the quickest inquiries promptly, and then set aside focused time to address each customer in detail. This approach ensures that I provide quality service without compromising speed.

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How do you stay informed about automotive trends to assist customers?

Staying informed about automotive trends is vital. I regularly follow industry news, subscribe to relevant online forums, and utilize training resources provided by AutoNation. Engaging in discussions with colleagues also helps in sharing knowledge about the latest models and technologies, which enables me to provide accurate and valuable information to customers.

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What role does follow-up play in customer satisfaction?

Follow-up plays a crucial role in customer satisfaction as it demonstrates that you care about their experience after the sale. I believe that checking in to ensure satisfaction, offering assistance for any future needs, and gathering feedback helps reinforce trust and encourages repeat business, fostering long-term customer relationships.

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Describe a time when you had to learn new technology for a sales role.

In a previous sales role, I had to learn a new customer relationship management system that streamlined our sales process. I dedicated time to online training, asked questions to colleagues, and practiced navigating the system extensively. The effort not only improved my efficiency but also enhanced my ability to assist customers, ultimately leading to an increase in sales.

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What strategies do you use to set and achieve sales goals?

To set and achieve sales goals, I first break them down into actionable steps, making them more manageable. I track my progress regularly, remaining flexible to adjust strategies as needed. Engaging regularly with my team for motivation and sharing best practices keeps the momentum going. By staying focused on my targets and continually learning, I ensure consistent sales performance.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 31, 2025

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