Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Account Servicing Representative I image - Rise Careers
Job details

Account Servicing Representative I

Description

About this position: In this role, you’ll play a critical part in driving collections performance while ensuring every customer interaction is handled with care and professionalism. We’re looking for someone who can skillfully balance results-driven strategies with empathy, all while staying aligned with regulatory requirements and internal compliance standards. If you're passionate about delivering exceptional customer experiences and thrive in a performance-oriented environment, we’d love to hear from you.


UGA offers full-time employees a benefit package that includes employer-subsidized health insurance, dental and vision insurance, voluntary life and short-term disability insurance, a Simple IRA with a 3% match, and Paid Time Off. 


Job Summary: The Account Servicing Representative I will handle all aspects of inbound and outbound customer calls in a professional and efficient manner for the purpose of resolving customer concerns and verifying consumer information. 

Principle Responsibilities: 

  • Handle incoming and outgoing calls to customers with current and past due accounts and leave messages as necessary.
  • Provide excellent service to consumers to create a memorable experience. 
  • Answer consumer questions regarding problems with their accounts. 
  • Arrange for debt repayment or establish repayment schedules.
  • Perform skip tracing to locate assets and consumers. 
  • Negotiate repayment with consumers by asking questions and offering applicable solutions. 
  • Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer.
  • Maintain broad and in-depth knowledge of client products and services.


Requirements

Knowledge, Skills, and Abilities:  

  • Excellent organizational and time management skills.
  • Excellent verbal and written communication skills, including active listening. 
  • Excellent customer service skills; service-oriented and able to resolve customer grievances. 
  • Strong interpersonal skills with a proven ability to collaborate with a team.
  • Demonstrated critical thinking and problem-solving skills.
  • Proficient in Microsoft Office Suite or related software.
  • Basic understanding of clerical procedures and systems such as recordkeeping and filing.

Work Experience:  

  • 1+ year contact center experience preferred. 

Training and Education:  

  • High school diploma or equivalent required. 
  • Complete all required training as assigned.

Working Environment and Requirements to Perform Job Responsibilities

  • Ability to work assigned shift. 
  • Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities. 
  • Ability to be on location for client services for all work hours.  
  • Effective with shifting roles, responsibilities, and expectations in a changing work environment.  
  • Ability to see computer screen, read, and complete forms
  • Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
  • Ability to sit for prolonged periods of time/work at a desk. 
  • Ability to answer the phone in a busy environment – hear callers and be responsive.  
  • Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.    


Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Sutherland Hybrid Chesapeake, Virginia, United States
Posted 6 days ago

Join Sutherland as a Customer Support Consultant to strengthen customer relationships and enhance your technical skills in a collaborative environment.

Photo of the Rise User

Join Enhabit Home Health & Hospice as a Registered Nurse, where you'll make a meaningful impact in patient care while advancing your career.

Advance your career in a flexible remote leadership role within our esteemed client service team.

Fiserv Hybrid Berkeley Heights, New Jersey
Posted 12 days ago

Make a global impact as a Customer Success Manager at Fiserv, supporting high-value client relationships in the Fintech space.

Photo of the Rise User
Posted 5 days ago

Toast is seeking a remote Onboarding Consultant to champion customer relationships and ensure successful implementation of our restaurant platform.

Photo of the Rise User
Optomec Hybrid St. Paul, Minnesota, United States
Posted 10 days ago

Join Optomec as a Support Coordinator and play a pivotal role in delivering exceptional customer service and operational excellence.

Photo of the Rise User
Posted 13 days ago
Customer-Centric
Inclusive & Diverse
Collaboration over Competition
Transparent & Candid
Growth & Learning

Become a key player in enriching VIP customer experiences as a Senior Associate at FanDuel Group, a leading gaming company in North America.

Photo of the Rise User
Posted 12 days ago

Join Plaid as an Event Program Specialist and shape employee experiences through creative and inclusive internal events in New York City.

Photo of the Rise User

Become a key part of a collaborative team at Allied Universal as a Professional Security Officer, ensuring safety and security in a corporate environment.

Posted 11 days ago

As a Lead Admin, you'll guide a team and oversee the warranty claims process in a fully remote setup.

Posted 9 days ago

We are seeking a dedicated Patient Service Specialist who will ensure a smooth operation of our medical office while delivering exceptional customer service.

Photo of the Rise User

The Security Site Supervisor at Allied Universal plays a critical role in ensuring quality service delivery at client locations.

Photo of the Rise User
Posted 7 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Become a vital part of American Express as a Platinum Customer Care Professional and deliver exceptional service while advancing your career.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 23, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
16 people applied to Customer Success Manager at EOS
B
Someone from OH, Lima just viewed Head of Digital Acquisition at Booksy
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries