Cohort relationship coordinator

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.  We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Our lecturers and health researchers are regarded as experts in their fields, frequently directing global research projects designed to better the lives of New Zealanders and the world, and in turn passing this knowledge on to our students.

Mō tō mātou rōpū | About the team

Growing Up in New Zealand is New Zealand’s contemporary, and largest, longitudinal study of Kiwi children.

Since 2008, this exciting University of Auckland study managed by Auckland UniServices Limited has been following the development of around 6,800 children, capturing their unique life stories via a series of Data Collection Waves. Celebrating its fifteenth year this year, the study started in pregnancy and plans to continue following the cohort children until they are at least 21 years old. 

Growing Up in New Zealand provides scientific and policy-relevant evidence to inform policy development for families, as well as improve understanding of child outcomes and equity. To date, data has been collected from the cohort at 14 points of the last 12 years.

Information from Growing Up in New Zealand has provided insights into a diverse range of areas such as paid parental leave, immunisation, poverty and material hardship, family housing and mobility, household safety, bullying, participation in Early Childhood Education, and pre- and post-natal depression among fathers.

Te Whiwhinga mahi | The opportunity

The Growing Up in New Zealand study sits within the School of Population Health as one of the five schools in the Faculty of Medical Health Sciences. We are seeking Māori, Pacific and Asian Cohort Relationship Coordinators to aid in the delivery of this important longitudinal study.

Within this role you will have a strong focus on engaging with Māori, Pacific or Asian families from the cohort to maximise their involvement, in line with the Growing Up in New Zealand Cohort Relationship Strategy.  You, along with the Cohort Relationship field team will be responsible for gathering robust research data from participants, and positively contributing to the engagement and retention of study members, whilst providing exceptional participant customer service and support in all forms of communication.

Key duties will include:

• Cohort tracking & tracing activity 
• Completing field operations activities and interviews as necessary.   
• Coordination and executing data collection activity through face-to-face participant interviews or/and other modes of delivery as required.  
• Answer inbound calls from participants 
• Make outbound calls to participants 
• Complying with ethical and cultural safety guidelines at every participant contact including treating participant and study information with utmost care and confidentiality. 
• Attending regular team meetings to review engagement activities and flag risks or issues 
• Updates CRM with all engagement and retention activity where relevant to individual families to ensure that records are kept in real-time.

These are 36-month fixed term, part time positions (18.75 hours per week). We have several roles available, please specify in your cover letter your experience in any of these community groups when applying. The salary range for this role is between $58,300- $72,700 (pro rata) dependent on skills and experience.

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you

Our ideal candidate will have previous experience working on large studies or similar, including interviewing participants, although we encourage those with a similar skillset to apply.

Essential for the role:

• High level of awareness of cultural protocol when engaging primarily with Māori, Pacific or Asian communities
• Relevant tertiary qualification or experience equivalent   
• Full, clean NZ driver’s license 

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply
Applications must be submitted online, by the closing date of 25 November 2024 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Karleen Edmonds, via [email protected], for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz