Nurse Navigator (RN), Outpatient Ortho Surgery

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Shift Schedule: Monday - Friday 8:00AM- 5:00PM

Location: Baltimore Washington Medical Center

Address: 255 Hospital Drive, Suite 207, Glen Burnie, MD 21061

General Summary

Under general supervision, provides and coordinates care to patients within the outpatient clinics at BWMC. Serves as a fully effective and participative member of the patient care team. Demonstrates and models the full range of nursing practices in both care provided and in participation in development of strategies to improve patient outcomes, satisfaction with service and cost effectiveness at the departmental level. Is accountable to the patients and families for the processes and outcomes of care, during their care throughout the entire spectrum of cancer services. Patients served include adult through adult-geriatric.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Serves as a role model and clinical resource for expert care and outcomes management of this patient population.

2. Assesses and improves preoperative patient instructions. Responsible for patient and family education. Monitors process and outcomes of patient education; implements improvements as appropriate.

3. Develops strategies to promote continuity, consistency and confidentiality of patient information across organizational boundaries.

4. Develops systems to streamline and improve the patient information management process.

5. Coordinates multidisciplinary approach to screening patient and arranging multimodality therapy. Coordinates weekly multidisciplinary clinics and conference. Participates as an active member of the multidisciplinary team.

6. Assesses and develops staff expertise in functioning in a collaborative role within the team. Takes the lead in assuring consistency and continuity of care.

7. Schedules or coordinates ordering and follow-up of lab work, diagnostic testing, and surgical posting.

8. Monitors patients during and post-procedures.

9. Facilitates discharge preparation and procedures.

10. Assists physicians with procedures and/or exams.

11. Facilitates patient flow through the clinic.

12. Coordinates post-operative care.

13. Responsible for requesting and stocking medical supplies for the clinics.

14. Participates in the Performance Improvement Program.

Education and Experience

• Graduation from an accredited nursing education program approved by the Board of Nursing or found by the Board to be substantially equivalent to the programs in Maryland. BSN preferred.
• Currently licensed as an RN in the state of Maryland. Successful completion of a refresher course within past 6 months if nursing practice has not occurred within the past 5 years.
• Three (3) years of direct patient care experience as a licensed RN required.
• Current BLS certification or obtained prior to providing direct patient care is required.

Knowledge, Skills and Abilities

• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
• Highly effective verbal and written communication skills are required to interact with patient families, departmental units, medical and nursing staff on all essential matters. Demonstrated/documented effective interpersonal skills.
• Maintains updated hospital safety and other mandatory training.
• Updated immunizations as recommended per practice area.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Implements policies, procedure, and standards consistently in the performance of assigned duties.
• Develops effective working relationships and maintains good communication with other team members.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

All your information will be kept confidential according to EEO guidelines.