Social Work Case Manager - job 1 of 2

To become a Social Work Case Manager at University of Maryland Upper Chesapeake Health, you need a Bachelor’s or Master’s degree in Social Work and a current social work license such as LBSW, LMSW, LCSW, or LCSW-C. Experience in care management or hospital discharges is preferred, along with a strong understanding of case management practices.

As a Social Work Case Manager at University of Maryland Upper Chesapeake Health, your primary responsibilities include providing care coordination and discharge planning services for inpatients. This role requires you to work closely with patients across different age groups, ensure effective communication with medical staff, and adapt to the dynamic healthcare environment.

Working as a Social Work Case Manager at University of Maryland Upper Chesapeake Health offers numerous benefits, including a supportive team environment, opportunities for professional growth, and the chance to make a significant impact on patient care. You'll benefit from collaborating with a dedicated team focused on improving community health.

To prepare for your interview for the Social Work Case Manager role at University of Maryland Upper Chesapeake Health, you should familiarize yourself with the hospital's mission and values, review case management practices, and prepare to discuss your relevant experience. Be ready to demonstrate your critical thinking skills and how you've effectively managed patient needs in previous roles.

The work environment for a Social Work Case Manager at University of Maryland Upper Chesapeake Health is dynamic and collaborative, where you will interact with various healthcare professionals and patients daily. You can expect a supportive atmosphere focused on patient-centered care that fosters both personal and professional growth.

Yes, University of Maryland Upper Chesapeake Health supports continuing education for Social Work Case Managers by encouraging staff to attend relevant workshops, seminars, and training programs. Staying updated with the latest practices in case management is considered essential for professional development.

Key skills for a successful Social Work Case Manager at University of Maryland Upper Chesapeake Health include effective communication, clinical case management expertise, critical thinking, and the ability to adapt to changing situations. You'll also need strong interpersonal skills, as you'll engage with patients and their families regularly.

When answering this question, focus on specific examples from your previous roles. Discuss your approach to assessing patient needs, coordinating care, and any challenges you faced, along with the successful outcomes. Highlight your familiarity with case management principles and any relevant certifications.

This is an opportunity to showcase your critical thinking and crisis management skills. Describe a particular situation where you remained calm under pressure, outlining the steps you took to address the issue effectively while ensuring that the patient's needs were prioritized.

Talk about your understanding of cultural competence and how you adapt your communication style to meet the needs of diverse patient populations. Provide examples of how you've successfully engaged with patients from various backgrounds and the techniques you use to build trust and rapport.

Explain your organizational skills and how you manage multiple responsibilities efficiently. Provide examples of tools or strategies you employ to prioritize tasks based on urgency and the impact on patient care to ensure all duties are completed in a timely manner.

Highlight your belief in teamwork and collaboration, explaining how you foster relationships with healthcare professionals, patients, and families. Share an example of a successful multidisciplinary approach to managing a complex patient's needs.

When discussing this scenario, focus on your ethical framework and decision-making process. Illustrate the complexity of the situation, the factors you considered, and how you arrived at a resolution in alignment with hospital policies and ethical standards.

Discuss your methodology for performing thorough assessments, including tools and techniques. Mention the importance of active listening, empathy, and gathering relevant information to understand the holistic needs of the patient.

Explain your approach to discharge planning, emphasizing communication and patient education. Provide examples of how you ensure patients understand their follow-up care and resources available to them post-discharge.

Share the resources you utilize to stay informed about best practices in case management, such as attending workshops, subscribing to professional journals, or participating in professional networks. This displays your commitment to ongoing learning and improvement.

Be prepared to express your passion for the mission of UM UCH and how it aligns with your professional values. Discuss your enthusiasm for serving the community and the opportunity to contribute to a leading health system focused on delivering excellent patient care.