Identity and Access Management Team and Service Lead

Job Summary:We are hiring! Join a worldwide leader in higher education, as an Identity and Access Management (IAM) Team & Service Lead!Working for the UW-Madison Division of Information Technology, this position offers a great opportunity to use your skills and work as a leader to help shape the future of the team and the technology. We have the privilege to support the work of both UW-Madison and the Universities of Wisconsin so what you do enables our faculty, staff, and students and contributes to the university's missions of teaching, learning, and research. Additionally, employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.The IAM Team and Service Lead is responsible for leadership for enterprise IAM services so a strong sense of ownership and a desire to learn are critical. Excellent candidates will have experience with leading people, managing projects or products, and/or a technical background along with strong communication skills, the ability to manage multiple priorities, and experience with partner and stakeholder management.Identity and Access Management (IAM) is within the Application Infrastructure Services department which provides resources for data and identity integration, enterprise content storage, and website and web application development. The Identity and Access Management team acquires, develops, and maintains identity and access systems, products, and tools. This includes designing, planning, developing, operating, and constantly improving our use and implementation of technology.As a member of the Identity and Access Management team, individuals in this position would help implement and promote industry best-practices around identity, access, and end-user experiences with our solutions. The IAM Team & Service Lead is responsible for leadership for enterprise IAM services so a strong sense of ownership and a desire to learn new tools and technology is important. Individuals in this position will have the opportunity to learn while you work as part of a team to support services that are used by students, faculty, staff, researchers and others across the world.Responsibilities:Plans, schedules, and monitors day to day operational, financial, and service delivery activities for complex and strategically significant information technology services. Facilitates customer and stakeholder communications to ensure business requirements are met according to customer needs and requests. May participate in the performance management process for unit employees.• 20% Assists in the development of strategic planning initiatives and unit objectives for complex and strategically significant information technology services• 25% Plans and directs the day-to-day operational activities for service development, implementation, and maintenance of assigned services and projects• 10% Proposes, develops, and implements unit operational policies and procedures to align with unit strategies and objectives• 5% Assists with the development and monitoring of the unit budget• 20% Serves as the primary liaison to service vendors and stakeholders regarding service updates, offerings, issues, and concerns• 20% Act as the team lead - mentoring, coaching, and developing team members; assisting with hiring and onboarding; and advocating for needs and resourcesInstitutional Statement on Diversity:Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.For more information on diversity and inclusion on campus, please visit: Diversity and InclusionEducation:PreferredBachelor's DegreeQualifications:Required Qualification-Experience leading, coaching, training, or mentoring staff.-Demonstrated experience taking initiative and ownership and managing multiple priorities and deadlines.-Experience communicating and collaborating with cross-functional teams, stakeholders, and developers.-Experience with service management, program management, or product management. This could include monitoring work and work queues, identifying trends and opportunities, process improvements, root cause analysis, prioritization methods, and other related skill sets.-Experience or certifications with business analysis (BA) and/or project management (PM) of complex systems. This does not need to be a formal experience in a BA or PM role.Preferred Qualifications-Experience leading strategic planning activities and navigating competing stakeholder interests.-Experience leading IT Teams or managing IT Services.-Experience with iterative team practices (e.g. Agile, Lean, DevOps).Work Type:Full Time: 100%This position is eligible for any of the following: 100% remote work; partial remote work; or fully on-site. Remote work requires an approved remote work agreement (RWA) agreement, which is reviewed and approved annually. An RWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.Appointment Type, Duration:Ongoing/RenewableSalary:Minimum $80,000 ANNUAL (12 months)Depending on QualificationsStarting salary will be based on experience and qualifications. Well qualified applicants can expect to earn between $90,000 - $110,000, with final salary based on experience and qualifications.Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.Additional Information:Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.How to Apply:Click on the "Apply Online" button to start the application process.You will be prompted to upload the following documents:ResumeLetter of QualificationsApplicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.Contact:Charissa Webercharissa.weber@wisc.edu608-262-0596Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.Official Title:Service Coordinator II(IT034)Department(s):A06-INFORMATION TECHNOLOGY/AIS/IAMEmployment Class:Academic Staff-RenewableJob Number:304163-ASThe University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click hereIf you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.