University Resource Specialist

What You’ll Do

1. Open/close Campus Student Resource Center (SRC) in-person and greet/direct students, faculty, and visitors as needed, ensuring adherence to all Campus Safety & Security protocols, and applicable University policies and procedures. Provide coverage for SRC, assist with room preparation for in-person classes, record student attendance timely and accurately to ensure proper accounting for revenue and student financial aid purposes, and perform facility maintenance as required.

2. Conduct regularly scheduled Progression Checks with assigned students, either in person, over the telephone or via email, to nurture and build confidence for the students to continue their education and support the campus and market Total Degreed Enrollment initiatives; provide accurate, appropriate and current resources that are relevant to the students’ needs and skill levels. Partner with appropriate University team members to assist students, as necessary. Facilitate workshops and skill building efforts, as business needs dictate, both in person and virtually.

3. Utilize the guidance system and students’ personal career plans to support local career achievement services and outcomes in person and via telephone through the career, tailoring advice and guidance to the students’ particular needs. Reinforce positive success skills and characteristics, such as diligence, perseverance and critical thinking, to help learners reach both graduation and career/life goals. Facilitate approved Career Services Workshops, both in person and virtually, as business needs dictate.

4. Conduct proactive outreach to students to generate recommendations and follow up on internally generated reports of inquiries from potential new or previous students to contribute to NMIs and NDEs; partner with appropriate University teams to assist prospects and students with the enrollment/re-enrollment process as requested.

5. Identify students at a higher risk for not progressing through their program by reviewing internally- generated reports, such as upcoming class schedules that identify students scheduled for known high risk classes and missed attendance reports to identify those students who have a missed a class; proactively reach out to those students, either in person or virtually, to provide just-in-time resources and support.

6. Assist in the development, coordination, and execution of internal and external events including student and alumni networking, community engagement opportunities, student and faculty appreciation events and activities related to local and regional commencement ceremonies. Attend offsite events with some travel as business needs dictate.

7. Perform other duties as assigned or apparent.

NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.

Supervisory Responsibilities

None

MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:

• High School Diploma or GED

• Four (4) years of experience in education, counseling, staffing, student or social services, training, development, or a related area, including at least one (1) year of customer service

ADDITIONAL QUALIFICATIONS:

• Bachelor’s Degree

• Experience mentoring junior staff (supervisory or lead experience preferred)

• Able to navigate software and provide basic IT support

• Skilled in conflict resolution and general advisement

• Able to lead, communicate, persuade and/or effectively interact with others in difficult situations

• Able to prioritize and perform multiple tasks simultaneously

• Able to convey a professional image and maintain positive, professional and helpful interactions with students, staff, faculty, and external customers

• Able to acquire and utilize a sound knowledge of the University’s information systems, as well as fundamental knowledge of University services, resources, and products

• Ability and willingness to proactively make outgoing calls and receive incoming calls, to support students with the appropriate resources to successfully impact student retention and career achievement outcomes

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