As a Senior/Staff Product Designer at Unlearn, you’ll take charge of designing user-centered experiences by understanding the challenges our clients in the biopharma space face. You'll work collaboratively with engineers and product managers to craft innovative AI products that make a significant impact. Your role will involve leading user research, creating prototypes, iterating design based on user feedback, and balancing business objectives with user needs to deliver high-quality product experiences.

To excel as a Senior/Staff Product Designer at Unlearn, candidates need a solid foundation of at least 5 years of product design experience, particularly in high-growth tech companies. A strong portfolio demonstrating expertise in customer-facing design is crucial, along with proficiency in Figma, web, iOS, and Android UI design patterns. Strong communication skills and the ability to advocate for design are also important for conveying design concepts effectively.

At Unlearn, the culture is driven by ambition, collaboration, and innovation. We value those who are enthusiastic about tackling big challenges, as well as disciplined experimenters who can break down goals into actionable steps. Being gritty and resilient in the face of setbacks aligns with our ethos, as well as being receptive to new ideas and collaborative within teams. We believe that great storytelling is key in sharing our knowledge and accomplishments.

As a Senior/Staff Product Designer at Unlearn, familiarity with design tools such as Figma is essential. Candidates should also demonstrate a strong expertise in crafting user experiences across various platforms including web, iOS, and Android applications. Additionally, experience with prototyping and user testing methods will greatly benefit your ability to validate design concepts and drive user-centered design effectively.

While Unlearn offers flexible work arrangements, the role of Senior/Staff Product Designer requires at least two days a week in our San Francisco office to foster collaboration with the team. This hybrid work policy allows for hands-on interaction with colleagues while still offering the flexibility to work from home.

When addressing user research in product design, I prioritize understanding the target users' needs and pain points through interviews, surveys, and usability testing. After gathering insights, I analyze the data to identify patterns that inform my design decisions. This user-centric approach helps me create solutions that genuinely resonate with users and enhance their experience.

I view feedback as a valuable opportunity for growth in the design process. I ensure an open dialogue with team members, welcome constructive criticism, and actively seek input from users as well. Iterating on design based on actionable feedback not only strengthens the product but fosters a collaborative atmosphere where everyone feels valued.

My design process typically includes several key phases: first, I start with extensive research to understand user needs and market opportunities. Next, I create sketches and wireframes, moving towards high-fidelity mockups and prototypes. Following testing and user feedback, I refine the designs, aligning closely with engineers and product managers to ensure informed decision-making until we achieve a successful market launch.

One project involved redesigning a complex application that faced user confusion. I tackled this by conducting comprehensive user interviews to pinpoint the pain points. By incorporating user feedback into an iterative design process—creating prototypes and conducting usability tests—we were able to simplify the user interface significantly, resulting in improved user satisfaction metrics after launch.

I stay updated by actively engaging with design communities online, attending workshops, and following influential design blogs and podcasts. Participating in webinars and joining networks of fellow designers also allows me to exchange ideas and best practices. Continuous learning is vital in a rapidly changing industry, and I strive to embody that in my work.

Balancing business goals with user needs starts with clear communication with stakeholders to understand their objectives. I then prioritize user needs based on research to identify overlapping areas, ensuring the design solutions not only fulfill business goals but also enhance user satisfaction. It's all about creating a seamless integration where both parties benefit.

I've extensively used prototyping tools like Figma and Adobe XD to create interactive mockups that simulate user interactions. This allows stakeholders and users to visualize the product before development. I value these tools for their ability to facilitate collaboration, gather feedback early, and iterate on design effectively.

Storytelling is crucial in design as it helps convey the narrative behind the product to the stakeholders and users. I often create user personas and scenarios to illustrate the user journey effectively. Through storytelling, I can create emotional connections and emphasize the importance of user-centered design, which often resonates with both the team and the end-users.

To ensure accessibility, I adhere to established design guidelines such as WCAG (Web Content Accessibility Guidelines) during the design process. I also incorporate feedback from users with varying abilities through usability testing. This ensures that my designs are inclusive and users of all backgrounds can navigate and benefit from the product with ease.

My passion for product design in healthcare technology stems from the desire to make a positive impact on people's lives. I believe that well-designed solutions can greatly enhance healthcare experiences and outcomes. Working at the intersection of technology and health inspires me to create impactful designs that empower patients and healthcare professionals alike.