Keyholder (PT) - Country Club Plaza

As a Keyholder at Country Club Plaza, your responsibilities include creating an inspiring work environment, maintaining high levels of customer satisfaction, and managing daily operations such as opening and closing the store. You’ll engage with customers, assess their needs, and ensure they have a comfortable shopping experience while leading your team to deliver exceptional service.

To apply for the Part-Time Keyholder position at Country Club Plaza, candidates should have prior management experience, a solid understanding of retail, and effective communication skills. A high school diploma is required, and proficiency with Apple products and POS systems is beneficial. A strong customer service focus and the ability to work independently are key to succeeding in this role.

The hours for the Part-Time Keyholder position at Country Club Plaza can vary and may include day, evening, weekend, and holiday shifts. Flexibility is crucial as the store needs coverage to ensure outstanding service throughout the week.

Keyholders at Country Club Plaza benefit from extensive training, including UNTUCKit University training, which helps enhance skills relevant to customer service and retail management. Employees will also have opportunities to participate in development programs aimed at career growth and skill enhancement.

As a Keyholder at Country Club Plaza, you can expect a casual, fun, and collaborative work environment where all team members embrace the company’s Core Values. Emphasizing kindness, teamwork, and mentorship, the workplace atmosphere invites creativity and fosters personal and professional growth.

In your response, detail your past management roles, focusing on specific examples where you motivated your team to exceed sales targets or improve customer satisfaction. Highlight any training or mentorship you provided that led to team development.

Share a specific instance where you had to assess and respond to customer needs quickly. Discuss your approach to effective communication and how you balanced multiple requests while ensuring a positive shopping experience.

Describe your approach to team motivation, including any specific techniques such as regular check-ins, recognition of achievements, and fostering a positive atmosphere. Mention how you align these strategies with the Core Values of Country Club Plaza.

Discuss a conflict you have faced in the past and how you approached it. Emphasize your conflict resolution skills and your ability to remain calm and professional while seeking a solution that satisfies all parties.

Explain your familiarity with point-of-sale systems, including any software you’ve used. Share relevant experience in inventory management and how you ensure stock levels are maintained.

Talk about your routine for maintaining a tidy sales floor and stockroom, providing examples of processes you’ve implemented in past roles. Highlight how these practices contributed to customer satisfaction.

Share any research methods or tools you use to stay updated with retail trends. Discuss how you adapt your strategies to meet changing customer needs, citing specific examples if possible.

Reflect on what drew you to a retail career and what aspects you find most rewarding. Consider mentioning the joy of helping customers or the satisfaction of teamwork and supporting others.

Choose a personal experience where you received feedback and how you responded to it. Highlight the importance of feedback for personal growth and continuous improvement.

Articulate your passion for retail and why you believe Country Club Plaza is the right fit for you as a keyholder. Discuss their values and culture, and how they align with your personal and professional goals.