Keyholder (PT) - Santa Monica Place - job 1 of 2

As a Part Time Keyholder at UNTUCKit, your responsibilities will include creating a cohesive work environment that inspires engagement among associates, executing UNTUCKit University training, ensuring high customer satisfaction through excellent sales service, maintaining a clean sales floor, and collaborating with coworkers to meet customer needs effectively.

The Keyholder position at UNTUCKit requires solid communication and interpersonal skills, a customer service focus, basic knowledge of sales principles, and proficiency in Apple products and G-suite. A previous sales associate work experience is a plus, along with a flexible schedule to accommodate retail hours.

Yes, previous management experience is essential for the Keyholder role at UNTUCKit. The ability to lead a team, engage associates positively, and promote a fun, productive work environment is key to fulfilling your responsibilities effectively.

The working hours for the Part Time Keyholder at UNTUCKit can vary, as the role requires flexibility to cover retail hours, including day, evening, weekends, and holidays. This allows you to balance your work with personal commitments while enjoying a dynamic work environment.

Keyholders at UNTUCKit enjoy a range of benefits including an hourly pay ranging from $20-22, a retirement plan (401k), paid time off, wellness resources, and opportunities for training and development—all within a casual and friendly workplace.

To create a positive work environment as a Keyholder at UNTUCKit, prioritize open communication with team members, actively engage in training activities, and encourage collaboration among associates, fostering a culture of support and motivation.

When answering about your customer service experience, highlight specific examples where you effectively met customer needs, resolved issues, and provided recommendations that resulted in high customer satisfaction while maintaining a friendly demeanor.

Utilize the technique of active listening combined with open-ended questions to gather information about the customer’s preferences, ensuring you provide tailored assistance and ensuring they feel valued throughout their shopping experience.

Address conflicts within a team by focusing on open dialogue, seeking to understand each member's perspective, and facilitating a solution that aligns with UNTUCKit's core values, fostering an environment of mutual respect and collaboration.

Express your admiration for UNTUCKit’s brand values, focus on customer service, and the opportunity to contribute to a supportive workplace where you can make a meaningful impact on both customers and colleagues.

Share a specific instance where your proactive approach met an unexpected need, whether it was personalized recommendations or resolving a complaint, highlighting your commitment to exceptional service and the satisfaction it brought to the customer.

Demonstrate your knowledge about UNTUCKit by discussing its commitment to providing casual, approachable clothing that can be worn untucked, along with its focus on customer satisfaction and promoting a fun, engaging shopping experience.

Motivate your team during busy retail seasons by encouraging a positive mindset, recognizing individual accomplishments, and implementing fun challenges or rewards for hitting sales targets, all while creating a team spirit.

Key qualities include strong leadership, exceptional communication skills, a customer-focused attitude, flexibility, and the ability to foster a supportive and productive work environment that aligns with UNTUCKit’s values.

You can ensure the store remains tidy and organized by prioritizing cleanliness during each shift, assigning tasks to team members to maintain floor standards, and regularly scheduled stockroom organization to optimize efficiency.