Keyholder (FT) - Washington Square

As a Keyholder at UNTUCKit, you will be responsible for ensuring high levels of customer satisfaction by providing excellent sales service. You'll assess customers' needs, create a welcoming shopping environment, maintain an organized sales floor and stockroom, and contribute to brand decisions through customer feedback. Additionally, you'll own personal and team sales goals, showcasing your ability to multitask while providing exemplary customer service.

To become a Keyholder at UNTUCKit, prior experience in retail or as a sales associate is preferred. A solid understanding of sales principles, customer service practices, and proficiency with Apple technology and Omnichannel POS systems are crucial. Strong communication and interpersonal skills are essential, and while a high school diploma is required, a BA/BS degree would be a plus.

The hourly pay for a Full Time Keyholder at UNTUCKit ranges from $18 to $20, depending on experience and skills. This competitive hourly rate is complemented by a variety of benefits, including medical, dental, and vision plans, retirement options, and paid time off.

Keyholders at UNTUCKit should be flexible with their scheduling, as hours may vary based on the store's needs. Availability to work retail hours, including days, evenings, weekends, and holidays, is expected. Dependable attendance and punctuality are essential for this role.

At UNTUCKit, our core values encompass kindness, ownership, teamwork, communication, mentorship, and having fun. As a Keyholder, you’ll be expected to embody these values every day, contributing to a positive and uplifting store environment while collaborating with teammates to achieve shared goals.

To ensure high levels of customer satisfaction as a Keyholder, I would actively listen to customers to understand their needs and preferences. I would provide knowledgeable insights about our products while creating an inviting and enjoyable shopping environment. Additionally, I’d seek feedback and adapt my sales approach to cater to diverse customer styles.

To effectively handle multiple customers at once, I would prioritize tasks based on customer needs, ensuring that each guest feels attended to. For instance, while assisting one customer with their queries, I would acknowledge other customers waiting in line, letting them know I would be with them shortly. My goal would be to keep the atmosphere positive and engaged.

Teamwork and collaboration are vital in a retail setting. As a Keyholder, I believe in fostering a supportive environment where team members can share knowledge, help each other out, and celebrate successes together. Effective communication and mutual assistance enhance the shopping experience for our customers and contribute to shared goals.

I thrive on constructive feedback, viewing it as an opportunity for growth. I would process customer feedback as a means to enhance service quality, while also being open to suggestions from superiors about my performance. Embracing this information helps me improve my skills and contribute positively to the team and store.

I have hands-on experience using different POS systems, including Omnichannel solutions, which I find user-friendly and efficient for processing transactions. My comfort with Apple technology allows me to navigate software updates and troubleshooting swiftly, ensuring a seamless checkout experience for customers.

To motivate my sales team, I would set clear expectations and sales goals while celebrating small wins along the way. Regular team meetings to recognize accomplishments and maintain open lines of communication can foster a supportive culture. Additionally, I would encourage knowledge sharing and collaborative problem solving to ignite enthusiasm.

On a busy retail day, I prioritize tasks by finding a balance between immediate customer needs and necessary operational duties. I would start by addressing customers' needs first, ensuring that they feel valued. I would then tackle essential restocking and maintenance tasks during quieter moments, ensuring the store remains organized.

I’m drawn to UNTUCKit because of its strong brand values such as kindness and teamwork, which I personally resonate with. I admire the commitment to exceptional customer service and the casual but professional environment cultivated within the store. I see immense potential for growth and learning within this innovative team.

I would approach the customer with empathy, asking open-ended questions to understand their hesitations. I would provide detailed information about the benefits and features of the products they are considering while offering a relaxed atmosphere to make their decision easier. Building rapport can significantly influence their comfort level.

The key to successful sales in retail lies in building strong relationships with customers through exceptional service. It's important to understand their needs, educate them about products, and create a positive shopping experience. Engaging authentically and providing tailored assistance encourages trust, leading to repeat business.