Job details

TikTok Shop Support Specialist

unybrands was founded in 2020 by a group of partners who shared a common vision to create the leading next-generation e-commerce platform for micro-brands. The company operates globally, with our headquarters located in Miami and additional teams based in Berlin, London, New York, Seattle and Shanghai.

unybrands acquires e-commerce brands that operate on and off Amazon. unybrands integrates the brands into its platform, optimizes the business operations and economics, and expands to new product lines and geographies. With us, e-commerce brands reach new heights with expert operators and infrastructure.

Key Responsibilities:

Maintain regular communication with content creators via TikTok Affiliate chat.
Respond the creators' questions about our products, resolve doubts, and provide updates on sample requests and shipments.
Track and manage creators' content.
Assist in coordinating product promotions, sending out updates on campaigns and product details.
Perform data entry tasks related to tracking content creators’ performance and product requests.
Collaborate with the team to manage multiple stores and optimize creator campaigns.

Required Skills:

Basic knowledge of e-commerce: Understanding of online shops and product promotions.
Proficiency in Excel: Ability to organize and analyze data using spreadsheets.
Strong English proficiency: Excellent written and verbal communication skills in English.
Good communication skills: Clear and effective in maintaining relationships with creators.
Time management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Familiarity with social media platforms (TikTok preferred): Experience with content creation or influencer marketing is a plus.

Benefits:

Hybrid work environment (work from home and office in Caracas).
Full-time, competitive salary.
Opportunity to work with an innovative and growing e-commerce company.

unybrands is an equal opportunity employer and considers all applicants for employment without any regard to race, skin color, religion, gender identity, sexual orientation, and age. Nor are applicants discriminated against based on disability or protected classes. 

unybrands Glassdoor Company Review

3.5