Job details

Account Servicing Specialist

Upgrade, a fintech company providing affordable and responsible credit, is seeking an Account Servicing Specialist to engage with customers by phone and email, providing top-notch service related to account status and payments.

Skills

Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Ability to multi-task in a fast-paced environment.
Customer loyalty-building skills through listening and relationship building.

Responsibilities

Interact with customers to answer questions and process requests via phone and email.
Provide accurate documentation and thorough assistance across communication channels.
Identify areas for optimization and contribute to improving customer satisfaction.
Investigate and resolve account-related problems to create positive customer experiences.
Maintain high-quality assurance results and positive outlook in the workplace.

Education

High School Diploma or equivalent required.
Bachelor's or Associate's degree preferred.

Benefits

Paid time off, 401K matching, and comprehensive benefits package.
Convenient downtown location with paid parking.
Training and wellness incentive programs.

To read the complete job description, please click on the ‘Apply’ button

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3.8

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CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Banking & Lending

TEAM SIZE