Job details

Analyst, Customer Service

Upgrade is a fast-growing fintech company looking for an Analyst to join our Customer Service Escalation Team to help drive data-based decisions and improve operational processes.

Skills

Strong analytical skills
Knowledge of SQL
Proficiency in Tableau
Experience presenting data

Responsibilities

Analyze data to provide actionable insights to management
Collaborate with cross-functional teams to meet business requirements
Communicate technical matters to non-technical stakeholders
Enhance data reporting and analysis for operational decisions

Education

BA/BS in Mathematics, Statistics, Engineering, or Economics

Benefits

Paid time off (PTO)
401K matching
Comprehensive benefits package
Wellness Incentive Program
Stocked kitchen with snacks

To read the complete job description, please click on the ‘Apply’ button

Upgrade Glassdoor Company Review

3.8

Upgrade DE&I Review

No rating

CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Banking & Lending

TEAM SIZE