Job details

Customer Service Representative

Upgrade, a fintech company, is looking for Customer Service Representatives to provide exceptional service to customers, assist with loan applications, and troubleshoot technical issues. Join a dynamic team dedicated to creating outstanding customer experiences.

Skills

Customer service experience
High volume call center experience
Attention to detail
Excellent communication skills
Problem-solving skills
Ability to multitask

Responsibilities

Assist customers over the phone with the loan application process
Review financial and identifying documents
Troubleshoot and provide technical assistance to customers
Deliver world-class customer service

Education

High school diploma or equivalent

Benefits

Paid time off
401K matching
Comprehensive benefits package
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages

To read the complete job description, please click on the ‘Apply’ button

Upgrade Glassdoor Company Review

3.8

Upgrade DE&I Review

No rating

CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Banking & Lending

TEAM SIZE