Revenue Operations Analyst

About the Role: The Revenue Operations Analyst will play a vital role in the advancement of Upgrade. Reporting to the Chief of Staff, the Revenue Operations Analyst is responsible for analyzing data trends, coordinating people and processes to ensure projects are delivered on time, and ensuring metrics are in place to measure implemented programs. You will be the go-to person for everything... involving merchant product organization and timelines. What You’ll Do: • Analyze revenue data to detect trends to help drive revenue decision-making within the organization • Develop detailed project plans on behalf of the Sales, Customer Service, and Operations teams • Ensure resource availability so that projects are delivered on time, within budget, and on scope • Coordinate internal resources and, if necessary, third-party vendors for execution of projects • Use appropriate verification techniques to manage changes in project scope, schedule, and costs • Develop KPIs and measure project performance using appropriate systems, tools, and techniques • Create and maintain comprehensive project and process documentation • Help the maintenance of the data in the CRM to ensure the accuracy of reporting What We Look For: • BA/BS degree preferred or equivalent experience in a similar role • 4+ years of revenue operations and/or project management experience; preferably in a similar industry or a SaaS organization • Solid technical background with a focused knowledge of SQL, Tableau, and Microsoft Office Products • Familiarity with software such as Smartsheet, Salesforce, and Outreach • PMP/PRINCE 2 certification preferred • Excellent written and verbal skills • Owner attitude, self-starter, comfortable operating independently • Flexibility to prioritize, balance, and respond to competing needs within a growing organization • Experience operating in a fast-paced environment and comfortable prioritizing critical issues What We Offer You: • Competitive salary and stock option plan • 100% paid coverage of medical, dental, and vision insurance • Flexible PTO • Opportunities for professional growth and development • Paid parental leave • Health & wellness initiatives #BI-Hybrid #LI-Hybrid For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants