Job details

Email Specialist, Online Support

Upgrade is a fintech company providing affordable credit and banking products. We are looking for Email Specialists to join our Online Support team.

Skills

Attention to detail
Strong problem-solving skills
Excellent communication skills

Responsibilities

Answer emails via Zendesk
Provide personalized customer experience
Be an expert on product and processes
Meet or exceed service goals

Education

1+ years experience in banking or financial services
BA/BS in related field (Nice to have)

Benefits

Paid time off
401K matching
Comprehensive benefits package
New Hire Training Program
Wellness Incentive Program

To read the complete job description, please click on the ‘Apply’ button

Upgrade Glassdoor Company Review

3.8

Upgrade DE&I Review

No rating

CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Banking & Lending

TEAM SIZE