Account Manager - Enterprise

Overview:

Designated Account Manager for clients with 500 or more employees. The Account Manager serves as the primary contact for the client and is responsible for maintaining and growing long lasting partnerships within his or her book of business.  The Account Manager will consistently provide excellent customer service to their accounts, oversee renewals and upsells and ensure execution on both. The Account Manager represents the clients’ needs and goals within Uprise Health and ensures accurate communication of those needs to various internal departments.

Essential Duties and Responsibilities:

• Effectively acts as primary Account Manager for the designated accounts
• Responsible for growing accounts through retaining existing contracts and upselling new solutions
• Responsible for all client communications and the efficient completion of client deliverables
• Works closely with each internal department to ensure timely and accurate delivery of projects and deliverables to the client
• Reports to the AVP, Account Management – Enterprise and provides regular feedback on all account activity and progress
• Responsible for marketing Uprise Health services to health plans and employers, & brokers supporting existing services and coordinating responses to employer and client requests
• Responsible for hosting and managing QBR’s, aggregate end-of-year reporting, and much more
• Responsible for accurate and timely reports related to marketing and service goals as part of a tailored Strategic Account Plan (SAP)
• Anticipate complaints and proactively resolve issues to the customer’s satisfaction and to maintain the company’s reputation, and look for opportunities within the complaints to present new solutions/products

Essential Education and Experience:

• Must have minimum 3+ years proven experience as an Account Manager in Benefits or Health Plan space.
• Salesforce CRM experience
• Excellent interpersonal skills and professional etiquette
• History of generating insights for clients to help them think differently about their business and benefit plans.
• High accuracy in work, excellent attention to detail
• Strong computer skills, especially MS Office and ability to work with Internet based programs
• Ability to communicate effectively, both verbally and in writing
• Adaptability and strong problem solving skills
• Ability to build rapport and collaborate with others within the company and externally
• Ability to meet deadlines and work effectively as an individual and to effectively assist others in meeting team goals
• Ability to analyze data and produce required reports and analyses using appropriate software programs
• Willingness to travel regionally and to attend meetings and/or conferences as requested.
• Must represent the company in a professional manner
• Punctuality and good attendance expected
• Strong Presentation skills and comfort in speaking to/with all levels of an organization

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.