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Credit Analyst (Contractor)

About UpstartUpstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!The TeamUpstart’s Loan Processing team is an integral part of our Operations organization, working directly with our loan applicants. The role requires excellent written and verbal communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service.As a Credit Analyst at Upstart, your role involves assessing the creditworthiness and risk of our applicants. You will play a crucial part in evaluating loan applications by conducting thorough analyses to approve or deny applications. Additionally, you will handle documentation, communicate with applicants through phone and email as necessary, and ensure compliance with relevant regulations. Your expertise is essential to facilitating lending processes responsibly.Position Location - This role is available in the following locations: Columbus, OHTime Zone Requirements - This team operates on the East/West Coast time zones.Shift requirements are: 9:00AM-5:30PM EST OR 11:30AM-8:00PM EST. Saturday OR Sunday availability (9:00AM-5:30PM EST OR 8:30-5:00 PST) is required for this position.Travel Requirements - While the majority of your work can be accomplished remotely, this team has regular on-site collaboration sessions. Therefore, all employees must be based within a 60 mi radius of Columbus, OH.How you’ll make an impact:• Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents.• Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and loan processing team.• Build trust and cultivate borrower, investor, and colleague relationships.What we’re looking for:• Minimum qualifications:• 1 year of experience in customer service, phone support, loan processing or similar at a Financial Institution.• Be available to work a minimum of 40 hrs per week including one weekend day.• Ability to interpret written policy and procedures and apply to the present situation.• Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner.• Impeccable judgment and acute attention to detail; ability to identify/anticipate customers’ needs and clarify information; ability to work independently and make decisions quickly.• Preferred qualifications:• Familiarity with loan processing, financial statements, tax documents, and payroll• Previous experience working in a production based, remote environment• Passion for delivering a great customer experience.• Proven track record of excelling in a metric based environment.• BA/ BS degree, Associates degree, or equivalent work experience#LI-EntryThis is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.Columbus,OH - Anticipated Annualized Base Salary Range$44,000—$44,000 USDUpstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.comhttps://www.upstart.com/candidate_privacy_policy

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What You Should Know About Credit Analyst (Contractor), Upstart

Are you ready to be part of a mission-driven team making a significant impact in the lending industry? At Upstart, we're looking for a detail-oriented and motivated Credit Analyst (Contractor) to join our Loan Processing team in Columbus, OH. As a pivotal player in our operations, your role will revolve around assessing the creditworthiness of applicants, ensuring a seamless loan application process that adheres to our high standards of customer service. With your analytical prowess, you’ll evaluate loan applications by conducting thorough document reviews that include employment, income, identity, and tax documents. Communication is key, so you'll also be connecting with applicants via phone and email to address their needs and guide them through the lending process. We value your judgment and attention to detail as you make crucial decisions that impact our customers. Plus, the role requires flexibility in work hours, including availability on weekends, to fit within our East/West Coast operation, but the majority of your work can be done remotely. Join us at Upstart, where you’ll be enabling access to effortless credit based on true risk while building strong relationships with borrowers and colleagues alike. Let's revolutionize the lending experience together!

Frequently Asked Questions (FAQs) for Credit Analyst (Contractor) Role at Upstart
What are the responsibilities of a Credit Analyst at Upstart?

As a Credit Analyst at Upstart, you will be responsible for processing loan applications, conducting thorough document reviews, and ensuring compliance with regulations. Your role will also involve communicating with applicants via phone and email, addressing their inquiries, and building trust through exceptional customer service.

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What qualifications are needed for the Credit Analyst (Contractor) position at Upstart?

To qualify for the Credit Analyst (Contractor) position at Upstart, you need at least one year of experience in customer service, loan processing, or a related field within a financial institution. Strong written and verbal communication skills, attention to detail, and the ability to interpret policies are essential.

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How does Upstart support remote work for Credit Analysts?

Upstart embraces a digital-first approach which allows most Credit Analysts to work remotely. However, as part of the Loan Processing team, you will be required to attend regular on-site collaboration sessions with colleagues based within a 60-mile radius of Columbus, OH.

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What type of training will a new Credit Analyst receive at Upstart?

New Credit Analysts at Upstart will receive comprehensive training on loan processing procedures, compliance requirements, and our company's AI-driven approach to lending. This training will equip you with the skills necessary to perform your duties effectively while delivering a high-quality customer experience.

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What is the work environment like for Credit Analysts at Upstart?

Credit Analysts at Upstart work in a collaborative, supportive environment focused on delivering excellent customer service. The role balances independent decision-making with teamwork, allowing you to thrive in both solitary and group settings.

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Common Interview Questions for Credit Analyst (Contractor)
Can you describe your experience in loan processing?

When preparing to answer this question, highlight your specific roles and responsibilities in previous positions related to loan processing. Discuss the types of loans you have worked with and how you ensured compliance in your tasks.

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How do you ensure accuracy in your documentation reviews?

Discuss your process for reviewing documentation and any strategies you use to minimize errors. You might mention using checklists, confirming information with applicants, or cross-referencing details to ensure a thorough and accurate review.

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What approach do you take when communicating with applicants?

Emphasize your ability to deliver clear, empathetic communication. Give examples of how you tailor your conversation style to suit the needs of different applicants, ensuring they feel supported and understood throughout the process.

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How do you handle stressful situations or tight deadlines?

Convey your ability to maintain composure under pressure. Share practical techniques you use, such as prioritizing tasks, breaking work into manageable sections, or employing time management tools to ensure timely completion.

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What strategies do you use to build trust with applicants?

Explain how you create relationships based on transparency and reliability. Share specific techniques you've found effective, such as active listening, promptly addressing concerns, and following through on commitments.

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Describe a time when you had to make a difficult decision regarding a loan application.

Prepare a specific example that illustrates your analytical skills and decision-making process. Outline the situation, the factors you considered, and the outcome, emphasizing your reasoning and how it aligned with company policies.

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Why do you want to work at Upstart as a Credit Analyst?

Share your passion for enabling access to credit and how Upstart’s mission aligns with your personal values. Discuss what excites you about the innovative use of AI in lending and how you believe you can contribute to this mission.

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What experience do you have with the tools and technologies used in loan processing?

Be prepared to discuss any specific software or tools you have used in previous roles. If you have experience with automated lending platforms or CRM systems, highlight that and explain how you used these technologies to increase efficiency.

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How do you stay updated on industry regulations and changes?

Always mention your commitment to continuous learning. Discuss subscriptions to industry publications, participation in webinars, or involvement in relevant professional organizations to stay informed.

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What qualities do you believe are essential for a successful Credit Analyst?

Express your understanding of the key qualities that contribute to success in this role, such as analytical thinking, attention to detail, effective communication, and a customer-centric approach, backed by examples of how you've demonstrated these qualities in your career.

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Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we would love to hear from you!

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DATE POSTED
December 23, 2024

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