#848 - M365 Technical Advisor - Proactive Trials Nurturing (Dutch)

One of Upwork's largest clients, a fortune 500 technology company,  is in search of a self-driven, engaging Dutch Speaking M365 Technical Advisor with knowledge of M365 products.

• You will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools to Italian customers.
• These questions will come through chats and phone calls.  
• The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.  
• You must have Windows 10 Pro (with the latest updates installed) on your device, excellent English speaking and writing skills, a work environment conducive to the job (with internet speeds of 25 Mbps or greater that’s not in a shared location), a microphone/headset with noise cancellation system, webcam capability and must be available immediately.
• We’re looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture and have familiarity with technical support.
• You should demonstrate technical drive, relationship-building to create, reinforce, motivate, and guide customers, fellow freelancers, and partners.

• Verbal and written proficiency in both English and Dutch languages.
• Advisory or technical implementation experience
• Strong consultative skills in a Microsoft 365 environment
• MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
• RAVE experience (a plus but not required)
• Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
  Device Specifications:
  * Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
  * Windows 10 Pro (latest updates installed)
  * Minimum of 8 GB RAM (16 is recommended)
  * Core i3 processor (i5 is recommended)
  * Minimum of 256GB Hard disk (256 SSD is recommended)
  * LAN (local access network) required
     - For security requirements, freelancers will not connect to the provided systems and tools
       using WiFi.
  * A minimum of 25 Mbps download speed & 10 Mbps upload speed
  * No 3rd-party antivirus software installed
  * Media devices that are Teams compliant
  * Microphone/headset with background noise canceling (not a phone headset)
  * Webcam, preferably compatible with Windows Hello Technology

All your information will be kept confidential according to EEO guidelines.