Job details

Polish Speaking Customer Service for Online Travel Agency - Remote in Greece

The House of Mercier is excited to offer an excellent opportunity for a Polish Speaking Customer Service Representative for an Online Travel Agency, with the option to work remotely from Greece. In this crucial role, you will provide outstanding support to our Polish-speaking clients, assisting them with their travel inquiries, bookings, and any issues related to their travel plans. If you are passionate about travel and customer service, and have the skills to help others, we invite you to join our enthusiastic team!

Responsibilities

Provide exceptional customer service to Polish-speaking clients via phone, email, and chat, addressing their inquiries and concerns related to travel bookings.
Assist customers with reservation processes, including flights, accommodations, and car rentals, while managing any necessary changes or cancellations.
Resolve customer complaints and issues in a professional and efficient manner, ensuring a positive outcome for every customer.
Document all customer interactions thoroughly in our systems to maintain complete and accurate records.
Work collaboratively with travel partners and internal teams to gather information and provide solutions to customers.
Stay up-to-date with travel regulations, policies, and promotions to deliver accurate information to clients.
Achieve and exceed performance metrics related to customer satisfaction and service efficiency.

Fluency in Polish and English, both written and spoken.
Previous experience in customer service, preferably in the travel or hospitality sector.
Excellent communication and interpersonal skills, with a strong commitment to customer satisfaction.
Strong problem-solving abilities and the capacity to handle customer inquiries effectively.
Familiarity with online booking platforms and customer service software is a plus.
Detail-oriented and well-organized, with good time management skills.
Ability to work independently in a remote environment and manage multiple inquiries simultaneously.