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One of our clients; an American multinational technology company, is in search of a M365 Technical Advisor with expertise in migrations.
In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.
You would receive technical support requests-tickets from customers who subscribed to a Microsoft 365 trial during the trial phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues.
Additionally, you will approach the customer to get insight on the purpose of subscribing to a trial, the customer personal or business needs in order to help customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription, to increase workload usage and to increase number of licenses consumed by the Small Business.
Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
Dedicated Laptop or PC: For this project, with no additional work or personal software installed. The machine must not be joined to another company’s domain or managed by any remote management.
OR
A laptop/PC with DUAL boot:
Boot 1: Personal and work partition.
Boot 2: Environment dedicated to the project.
Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
Memory: Minimum of 16GB RAM
Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
Module: Trusted Platform Module (TPM) 2.0 version is required.
Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
Internet Speed: Minimum of 50 Mbps upload/download speed.
Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.
Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.
Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution
All your information will be kept confidential according to EEO guidelines.
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