Help Desk Agent

Job Summary:Join USAA in a rewarding career dedicated to serving the military community and their families . This role offers an opportunity to make a meaningful impact by providing exceptional service, sales, and retention activities for USAA Property & Casualty personal line products. With comprehensive training, ongoing support, and a commitment to growth, USAA invites you to be part of its mission-driven team.Job Duties and Responsibilities:• Handle inbound and outbound communication from members, assisting with insurance inquiries and transactions.• Utilize knowledge of personal lines insurance to provide quotes, policy management, billing assistance, and coverage advice.• Identify and understand member needs, offering appropriate solutions while minimizing escalations and call-backs.• Navigate multiple systems and programs efficiently while maintaining engaging member interactions across various channels.• Maintain required licenses and registrations while adhering to regulatory and compliance standards.Qualifications and Experience:• High School Diploma or GED equivalent.• Exceptional customer service skills with clear and professional communication abilities.• Proficiency in multitasking within various business applications.• Ability to acquire Property & Casualty licenses and state registrations within 90 days of hire.• Preferred: 1 year of customer contact experience in a needs-based sales environment, 6 months of frequent customer communication, and/or US military experience.Benefits of the Position:• Competitive compensation within a defined salary range, with potential pay incentives based on performance.• Comprehensive benefits package supporting physical, financial, and emotional wellness, including medical, dental, and vision plans, retirement options, life insurance, parental benefits, adoption assistance, and paid time off.• Opportunities for career advancement and continuing education support, fostering professional growth and development.Salary:Hiring range: $45,010 - $47,510About Company:USAA is committed to serving the military community and their families, providing a wide range of financial products and services. Guided by values of honesty, integrity, loyalty, and service, USAA offers a supportive work environment where employees can contribute to a meaningful mission while enjoying competitive benefits and opportunities for growth