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Post Closing Curative Specialist-Intermediate

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Post Closing Curative Specialist Intermediate, you will within defined guidelines and framework, responsible for capturing information/evidence to resolve post-closing data and document deficiencies. Ensures required documents are cured in a timely manner and in accordance with Bank, Investor and Regulatory guidelines. Communicates frequently with members and third parties to provide process status.  

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: San Antonio, TX. Relocation assistance is not available for this position. 

What you'll do: 

  • Uses established procedures to reconcile missing documents and may cure document deficiencies identified during the review of the collateral loan package. 

  • Collaborates with team members to resolve issues or identify appropriate issues for customer concern.  

  • Adheres to specified timeframes and compliance and internal guidelines established by post-closing department, investors, agencies, and third-party providers. 

  • Follow up with internal and external third parties as needed to acquire loan documentation needed to complete and satisfy the loan file for purchase. 

  • Serves as the point of contact for the member when vital to resolve missing documents required to complete the initial file. 

  • Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. 

 

What you have:  

  • High School Diploma or General Equivalency Diploma required. 

  • 1 year of experience in real estate lending within a financial services organization. 

  • Knowledge of VA and Conventional mortgage loan transactions. 

  • Knowledge of applicable Real Estate laws and regulations. 

  • Proficient with Microsoft Office programs. 

 

What sets you apart:  

  • 2 years of processing and/or closing experience to include a solid understanding of standard mortgage closing documents and title documentation. 

  • 2 years VA and FHA loan experience.  

  • 2 years of experience with member contact, demonstrating excellent written and oral communication skills.  

  • Strong multi-tasking and critical thinking skills. 

 

Salary: The salary range for this position is: $43,680 - $72,020.  

 

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 

 

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Average salary estimate

$57850 / YEARLY (est.)
min
max
$43680K
$72020K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Post Closing Curative Specialist-Intermediate, USAA

At USAA, we're on a mission to empower our members with financial security, and as a Post Closing Curative Specialist-Intermediate, you'll play a pivotal role in this vision! Located in our San Antonio Home Office II/III, you'll be responsible for resolving post-closing data and document deficiencies while communicating regularly with members and third parties. Your attention to detail will be crucial as you use established procedures to reconcile missing documents and ensure adherence to compliance guidelines. You’ll collaborate with a dedicated team to address any issues that arise, ensuring that our members are always informed of their process status. We pride ourselves on fostering a flexible work environment, and this position requires you to be in-office just 4 days a week! If you have at least one year of experience in real estate lending along with knowledge of VA and conventional mortgage transactions, you may be the perfect fit. Additionally, if you thrive in a fast-paced environment and are skilled at multi-tasking, you’ll find plenty of opportunities at USAA to make a genuine impact. With a competitive salary range, professional growth opportunities, and a strong emphasis on our core values of honesty, integrity, loyalty, and service, you’ll discover a fulfilling career that aligns with your professional aspirations. Join us at USAA and help us be the #1 choice for the military community and their families, while building your career in a purpose-driven company!

Frequently Asked Questions (FAQs) for Post Closing Curative Specialist-Intermediate Role at USAA
What are the responsibilities of a Post Closing Curative Specialist-Intermediate at USAA?

As a Post Closing Curative Specialist-Intermediate at USAA, your primary responsibilities include reconciling missing documents, curing deficiencies in post-closing data, and adhering to compliance guidelines set by the post-closing department, investors, and regulatory agencies. You will also communicate regularly with members and third parties to inform them of progress in resolving their document issues.

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What qualifications do I need to apply for the Post Closing Curative Specialist-Intermediate position at USAA?

To be considered for the Post Closing Curative Specialist-Intermediate position at USAA, a High School Diploma or General Equivalency Diploma is required, along with a minimum of one year of experience in real estate lending within a financial services environment. Understanding of VA and conventional mortgage transactions as well as relevant real estate laws is essential.

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What skills are important for success as a Post Closing Curative Specialist-Intermediate at USAA?

Successful candidates for the Post Closing Curative Specialist-Intermediate role at USAA should possess excellent written and oral communication skills, strong multi-tasking capabilities, and critical thinking abilities. Previous experience with member contact is invaluable as well. The ability to adhere to specified timeframes and compliance guidelines is also crucial.

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What does the work environment look like for a Post Closing Curative Specialist-Intermediate at USAA?

At USAA, the work environment for a Post Closing Curative Specialist-Intermediate is a blend of collaboration and independence. Employees are expected to work in the San Antonio office four days a week, promoting teamwork while still allowing flexibility. The company culture strongly emphasizes dedication to members and a commitment to its core values.

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How does USAA support career growth for Post Closing Curative Specialists?

USAA is committed to the professional development of its employees, including those in the Post Closing Curative Specialist-Intermediate role. Opportunities for continuing education and career path planning are available, helping employees achieve their career goals while contributing to the mission of the company.

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Common Interview Questions for Post Closing Curative Specialist-Intermediate
What is your experience with post-closing document issues?

In answering this question, provide specific examples of challenges you have faced in resolving post-closing document issues and detail the steps you took to address them. Highlight your attention to detail and ability to work under compliance guidelines.

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How do you ensure timely communication with members and third parties?

Demonstrate your communication skills by discussing tools and practices you've used to keep stakeholders informed. Emphasize your proactive approach and detail any specific instances where timely communication made a difference in resolving a concern.

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Can you describe your understanding of VA and conventional mortgage transactions?

Prepare to discuss your knowledge of VA and conventional loan processes. You might want to explain how they differ and the impact these differences have on documentation in post-closing situations, showcasing your expertise and experience in real estate lending.

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What strategies do you employ to prioritize multiple tasks in a fast-paced environment?

Use this opportunity to highlight your organizational skills. Share specific strategies you implement to manage your workload, such as creating checklists or using time management tools, emphasizing results you've achieved through effective prioritization.

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Describe a time when you had to resolve a complex issue related to loan documentation.

Share a detailed story about a specific situation where you resolved a complex loan documentation issue. Explain your thought process, the actions you took, and the successful outcome, showcasing your problem-solving and analytical skills.

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How do you handle stress and deadlines in your work?

Discuss realistic strategies for managing stress, such as working through a clearly outlined plan or employing time management techniques. Providing examples of how you've met tight deadlines while maintaining accuracy can further demonstrate your capability.

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What role do you think compliance plays in post-closing processes?

Explain the importance of compliance in post-closing processes, emphasizing that it protects both the company and the member. Illustrate your understanding by referencing specific guidelines you have adhered to in previous positions.

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Can you explain the importance of document reconciliation in your previous roles?

Discuss the significance of document reconciliation in ensuring loan compliance and member satisfaction. Provide examples from past experiences where your attention to detail in document reconciliation positively impacted the loan process.

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How would you approach training a new team member on post-closing procedures?

Outline a structured approach to onboarding new team members, emphasizing the importance of practical training combined with reviewing compliance guidelines. Explain how you would foster an environment conducive to learning and collaboration.

Join Rise to see the full answer
What excites you about the Post Closing Curative Specialist-Intermediate position at USAA?

Express your enthusiasm for working with USAA specifically, highlighting its mission and values. Discuss how the role aligns with your career goals and the impact you hope to achieve in supporting members through your work.

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Take Risks
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Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

WHAT WE STAND FOR No matter how many years we’re in business or how many members we serve, our core mission and the values that inspired it never change. Our mission is to stand with our members and be there for them and their families by facili...

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Full-time, hybrid
DATE POSTED
April 19, 2025

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