Job details

User Acceptance Testing / Operations Support Manager - (Pulte Mortgage)

User Acceptance Testing / Operations Support Manager

Hybrid work arrangement offered

Job Summary:

The User Acceptance Testing / Operations Support manager is accountable for planning and management of the User Acceptance Testing. UAT resources are aligned with agile product teams to write and deliver test plans, acceptance test cases, test scripts and their execution. In addition, the manager will oversee Tier 2 production support and production issue management through daily customer system and process issue resolution, troubleshooting, and data maintenance. Ensuring activities undertaken in performing the responsibilities of this position comply with all state and regulatory requirements. The manager is also responsible for the hiring, development, training, and performance evaluation of all direct reports.

Primary Responsibilities:

User Acceptance

Develop and maintain quality assurance standards and processes.
Accountable for the creation and execution of test plans and acceptance test criteria across the agile software development teams.
Protect production operations from disruption due to system issues from software defects.
Provide 'business perspective’ input for Epics, Features, Stories to ensure software enhancements align with business needs.
Review of user stories, business requirements and functional requirements, identifying gaps and formation of test scripts based on regulatory and business needs.
Ensure ‘business perspective’ testing is thorough and includes documented test scenarios from a business process and business content perspective.
Responsible for defect tracking and appropriate resolution.
Establish a UAT scoreboard to track resource utilization, production defects/stability.
Work with business stakeholders to define acceptance criteria.
Communicate status to management and stakeholders as necessary through summary reports.
Ability to work after hours for production releases as needed.

Operation Support

Work closely with the business operators (Field, Central Ops, Servicing) to resolve production issues impacting production operations.
Provide operational support in the form of researching, developing, and communicating solutions by effectively gathering, compiling, and reviewing information and data, evaluating existing systems and procedures, identifying alternate courses of actions, developing tools and/or improvements.
Providing timely communication on updates/status of production issues to senior leadership.
Coordinate with ISD and business stakeholders the efforts to address issues impacting production backlog.
Manage Ops Support team to respond timely to Tier 2 production tickets from production users.
Manage the Ops Support scoreboard with service level objectives demonstrating team performance responding to the needs of Production Operations
Review and approve Sarbanes Oxley System Security Audits
Loan/state/regulatory audit support and action plan execution

Management Responsibilities:

With Direct Reports

Ensures appropriate staffing to meet department needs
Utilizes recruiting and selection tools/processes to build organizational talent
Delegates work according to employee’s abilities and skills
Evaluates employee’s performance and plans for compensation actions in accordance with that performance
Provides developmental opportunities through identification of internal and external training opportunities
Creates opportunities for employee growth
Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

Scope:

Decision Impact: Dept./Individual
Department Responsibility: Single
Budgetary Responsibility: Yes
Direct Reports: Yes
Indirect Reports: Yes

Required Experience:

Previous experience in the mortgage industry desired
3-5 years of prior Leadership experience
Demonstrated customer service skills
Demonstrated success in executing changes and initiatives and achieving successful results
Accurate and professional verbal and written communication skills
Previous experience in writing manual test cases/scripts, automated testing software products, SQL, and/or reports desired
Collaborative attitude with the ability to quickly adapt to changes
Ability to work independently and the knowledge as to when seek guidance
Ability to quickly learn new software and technology

Salary Range: $110,00 to $125,000 annually depending upon experience. This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

This position is located in Englewood, CO south of Denver.

#LI-KH1

#Hybrid

PulteGroup, including affiliates, does not accept unsolicited assistance from search firms. If any search firm nevertheless submits an unsolicited resume to any employee at PulteGroup, including affiliates, via -email, the Internet or in any form and/or method without a valid written Statement of Work (must be a current SOW signed by Director, Talent Acquisition) in place for this position from PulteGroup, including affiliates HR/Recruitment, it will be deemed the sole property of PulteGroup. No fee will be paid in the event the candidate is hired by PulteGroup, including affiliates, as a result of the referral or through other means.

We are an

equal opportunity employer

and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

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Pulte Mortgage Glassdoor Company Review

3.8

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No rating

CEO of Pulte Mortgage

Eric Hart

Approve of CEO

By Pulte Mortgage

Our goal is to ensure our customers' dreams of homeownership becomes reality. From their first home to their last, we're here to make the loan process smooth and enjoyable.

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INDUSTRY

Banking & Lending

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Englewood, CO

DATE POSTED

June 10, 2023