User Happiness Officer

We are seeking individuals who are passionate about sports and dedicated to delivering exceptional customer experiences through both phone and email communication channels.

MY RESPONSIBILITIES

• 
  To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted.

• Give instant responses & find solutions for our users over Emails & Calls.

• Follow up & think out of the box to deliver quality service over Emails & Calls.

• To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services.

• To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers

• To prepare key reports to stakeholders to help derive better actions on the floor for continuous improvement

• Sound Mind on Conflict Management

WHO YOU ARE?

• Very clear communication (English and Hindi Verbal + English Written)

• You are a team player.

• You are patient and kind.

• You are self-motivated.

• Analytical skills.

• You are challenge oriented and want to improve the process.

• You are autonomous.

• Quick problem solver, smart, and always up for challenges.

• Vital and Responsible personality.

• You are versatile and can multitask.

This is a Work from Office Role and the Location of work is at -Decathlon Anubhava, 5J9M+WXC, Survey No 78/10, A2, Bellary Rd, Chikkajala, Bengaluru, Karnataka 562157.