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User Researcher

We’re creating the world’s most social bank and improving people’s relationship with money for good. Our mission is to remove the stress and social awkwardness that money creates, allowing people to freely enjoy their lives in a connected and meaningful way. We’re building a bank that’s better for customers, their friends, and the planet.

Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

About You and What You will Do

Your Mindset and Abilities:

Ability to engage team members and stakeholders through the entire project journey.
Ability to define, scope, and run research that helps teams to approach design challenges.
Ability to define, plan, and run tests that helps teams to validate design solutions.
Ability to facilitate synthesis by structuring findings and generating insights that uncover design opportunities.
Ability to articulate insight into compelling narratives to align stakeholders and inform creative thinking.
Ability to process data sets to quantify the outcome of research initiatives.

You also developed:

Comfort with ambiguity.
Comfort with multidisciplinary collaboration.
Comfort with candid conversations.
Comfort with being autonomous.
Knowledge of quantitative research.
Knowledge of statistics.

Office/remote working

Currently, the majority of Kroo is working fully remotely. Working remotely has changed many of our lives for the better and we are behind continuing the benefits of flexibility once restrictions are lifted. At the same time, we have a beautiful office in Holborn, which, when used for the right things, can be a useful and powerful tool. Currently we see a blended model of working 1-2 days a week in the office, so candidates that are able to travel in occasionally are the best fit for our current working practices.

Diversity

We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgment or prejudice. These principles apply to all, regardless of race or ethnicity, age, gender, gender identity or expression, national origin, sexual orientation, mental or physical ability, religion, appearance, political beliefs, educational background, class, and position or tenure within the company. Diversity, Equity, and Inclusion are central to the direction we take at Kroo, and are considered across all aspects of our business.

A day off during the week of your birthday
33 days holiday (8 bank holidays + an additional 25)
An employer-supported volunteer program (up to 4 hours/month)
Personal Health days
Access to the Spill mental health support service
A workplace pension with a 3% employer contribution
After 1 year, access to £500 from the Kroo Learning Fund for career-related L&D
All the equipment you need to work remotely effectively, with a Macbook Pro as standard
Access to our modern, bustling office in Holborn, Central London, includes a full gym.
High degree of autonomy with support from an experienced and supportive team
Room to grow and excel within a fast-paced, high grow growing start-up
An ethically conscious company that is truly trying to change what's most broken about the industry

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is: