This job is expired We're automatically mark job as expired after 180 days of its inactivity

Job details

User Researcher

Hey there! We’re a pioneering tech company based in the UK. We use the latest AI and data science to manage information and create insights for businesses such as Jaguar Land Rover, Anglian Water, Rolls-Royce, Northumbrian Water and Liberty to name a few. We’re also a really down-to-earth, friendly bunch of experts who love a BBQ and a natter round the campfire (our legendary Aiimi camping trip is always a good laugh!)

We’re obsessed with creating ways in which technology and AI can manage your information intuitively, so you can be free to do your job better, smarter and quicker. You could be a Chief Data Officer worried about risky sensitive information scattered across your network drives, or an employee wading through folder after folder looking for that one file you need. Our tools make sure you get the information you need the moment you need it, whether it’s stored in the cloud, in a network drive, or in a long-forgotten folder.

Besides our super talented consultants, we also have our own IP called InsightMaker. InsightMaker enables ordinary folk to do extraordinary things – like access detailed data science analytics at the touch of a button, discover sensitive files for GDPR, manage assets intelligently and make your entire enterprise searchable. With lightning-fast response times, customers can securely search across millions of structured and unstructured data sets to find valuable information that was previously hidden or at risk of a data breach.

Relentlessly curious. Innovative. Intelligent. Bit quirky. Inclusive and diverse. Friendly. Ambitious. Leaders. Methodical. Honest. Problem solvers and creative thinkers. A start-up mindset. Not afraid to get stuck in and have a laugh on the way. That’s how people describe us, so it’s what we look for in new hires. Being brilliant at your job is a good idea too. We passionately believe that the strongest companies are diverse, inclusive and equal. That's why we're proud to hire across genders, age, sexual orientation, physical and mental abilities and ethnicities.

About the role:

Due to recent significant growth, Aiimi are recruiting for a User Researcher to join our professional services team where you will assist us in the use of technology to solve complex business problems both for our organisation and our clients. You will help us understand our customers, their users, and what can be improved on to better meet their needs.

The User Researcher will be responsible for helping define and drive the future of our customer’s products. You will reveal what users need by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive, accessible, and seamless.

This role will see you:

Work with senior stakeholders to understand user needs as well as business requirements and objectives
Drive user research activities and play back outputs to team and stakeholders as required
Plan and facilitate user research sessions with internal and external users and other stakeholders
Work within and collaborate with the UX and wider product teams to bring them on the research journey with you

Requirements:

Plan, design, and conduct user research that focuses on user needs within both B2B and consumer environments
Understanding, analysing and articulating user needs in order to help identify key themes and actionable findings as well as building up rich insights into user behaviours
Usability testing planning and facilitation (of early-stage concepts through to prototypes and products)
A proactive approach where you push forward with ideas, build momentum and keep the team and customer stakeholders engaged
Understanding of the bigger picture and how an individual digital experience works as part of a larger customer experience ecosystem
Communicate research findings through presentations, show and tells, and formal reports
Excellent organisational and time management skills; you will need to be comfortable working on multiple work streams

You will ideally have: