Manager, Fan Services and Game Operations

Job Posting Title:

Manager, Fan Services and Game Operations

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Hiring Department:

Intercollegiate Athletics

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Apr 24, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Extensive hours during peak seasons. Additional hours will be required to include early mornings, evenings, weekends, and holidays.  This job is not suitable for remote work and consistent, on-site work is expected.

Purpose

Provide strategic oversight, leadership and coordination of the Texas Athletics Fan Services program and support for Game Operations.

Responsibilities

• Join an elite team within the sports industry, collaborating with multiple partners and stakeholders to elevate Texas Athletics sporting events to world-class standards. Inspire and lead those who work and interact with our student-athletes and programs to deliver unparalleled experiences.  The individual who fills this role successfully is empowered to deliver an exceptional experience for our student-athletes, coaches, employees, alumni, donors and fans. This person will oversee the Fan Services Program for all sports and events including the coordination of hiring and managing exceptional part-time & student assistants, and engaging training and education programs.

• Deliver an exceptional experience for student-athletes, coaches, employees, alumni, donors and fans. Oversee the Fan Services Program for all sports programs and events, including the hiring and management of part-time employees, student assistants, and interns.

• Drive continuous innovation to achieve excellence and position Texas Athletics as a leader in college athletics. Lead the "Texas Fan First" social media initiative in collaboration with our talented social media team. Monitor and respond to all forms of communication, including emails, social and digital media, and voicemails. Ensure that all maps, internet links, fan guides, and signage are current across all digital platforms and stadiums.

• Design and implement comprehensive training and education programs to ensure effective training, education, and oversight of direct reports and department colleagues. Provide excellent customer service by communicating effectively and responding promptly to inquiries from various stakeholders within Texas Athletics, the campus, and the surrounding community.

• Provide necessary support in the Game Operations areas for various athletic and non-athletic events. Organize and manage the ADA golf cart shuttle program and Fan Information booths for home and select events.  Organize gameday golf cart rentals and coordinate occasional stadium tours. Oversee troubleshooting and logistics for ATMs, Cash-to-card kiosks, and charging stations within Texas Athletics facilities.

• Consistently exemplify the core values and quality service standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking.  As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University’s Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.

Required Qualifications

Bachelor's degree in a field related to the work to be performed. One year of experience coordinating or administering a fan experience or assisting game operations at a Division I level. Demonstrated willingness to go above and beyond and provide support to teammates and other units as needed. This position is designated as a Responsible Employee, pursuant to Title IX and University policy. Responsible Employees have a duty to promptly report incidents as per policy to the University Title IX Coordinator or Deputy Title IX Coordinators. Responsible Employees are not confidential reporting resources. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Over five years of responsible level experience in fan services and experience. Over 3 years experience in Division I, Intercollegiate Athletic experience setting up, breaking down, working, planning and coordinating events.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.

Salary Range

OPEN

Working Conditions

• May work in all weather conditions

• May work in extreme temperatures

• May work around standard office conditions

• May work around electrical and mechanical hazards

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Climbing of stairs

• Climbing of ladders

• Lifting and moving

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.