Access Supervisor - Centralized Access Medical Records

As the Access Supervisor at UVA Health System, your key responsibilities include overseeing the daily operations related to the Access initiative, facilitating team building, resolving complex issues, and ensuring high-quality customer service for patients. You’ll be actively involved in advocating for patients' scheduling needs and leading the Access team to enhance overall patient experiences.

The Access Supervisor position at UVA Health System requires a minimum of a high school diploma or equivalent, with an associate degree preferred. Additionally, candidates should have at least three years of relevant experience in a supervisory role or healthcare setting to be considered for this position.

In the Access Supervisor role at UVA Health System, promoting professional development is a key responsibility. You will be tasked with not only your own continual growth but also nurturing the development of your team members, creating a supportive environment that encourages ongoing learning and skill enhancement in healthcare services.

The work environment for the Access Supervisor at UVA Health System is characterized by professionalism, positivity, and collaboration. You will foster a team-oriented atmosphere that encourages effective communication, which is essential for resolving issues and ensuring optimal patient service and access to medical services.

The physical demands for the Access Supervisor position at UVA Health System include sitting for prolonged periods, engaging in repetitive motion due to computer work, and the ability to lift or push/pull items weighing up to 20 lbs. Strong communicative skills and attention to detail are also paramount.

When managing escalated issues, it's important to remain calm and collected. I prioritize listening to the concerns, empathizing with the parties involved, and gathering relevant information. Then, I seek to resolve the issue swiftly while ensuring that communication remains clear throughout the process.

Team-building is essential for a collaborative work environment. In my previous role, I organized various team-building initiatives that focused on communication, trust, and problem-solving exercises. This fostered stronger relationships among team members, ultimately leading to improved teamwork and service quality.

To ensure exceptional customer service, I emphasize the importance of active listening and empathy. I train my team to address customer concerns promptly and to go above and beyond in assisting them. Providing ongoing feedback and recognition of staff efforts also plays a crucial role in maintaining high service standards.

Evaluating the effectiveness of the Access initiative involves analyzing customer feedback, monitoring service response times, and measuring patient satisfaction levels. Regular meetings with my team to discuss challenges and achievements also help identify areas for improvement and ensure we are meeting our goals.

Fostering a positive work environment involves encouraging open communication, providing constructive feedback, and celebrating successes, both big and small. I also prioritize professional development opportunities and support my team members in their growth, which enhances overall morale.

My experience with multi-visit scheduling is extensive. I have managed numerous schedules, ensuring that appointments are seamless and consider the needs of the patients. I utilize organizational tools and software to streamline the process and ensure that all necessary resources are available for each visit.

Staying organized in a fast-paced environment requires effective prioritization and time management. I rely on digital tools, checklists, and clear routines to keep myself and my team focused. Regular check-ins and updates help manage tasks and ensure that nothing falls through the cracks.

My approach to training new staff in the Access initiatives is hands-on and comprehensive. I create structured training programs that cover both technical skills and customer service excellence, ensuring that new hires understand the specific needs of our patients and the values of UVA Health System.

Essential qualities for success in the Access Supervisor role include strong leadership skills, excellent communication, empathy, and the ability to handle conflicts gracefully. A commitment to patient advocacy and a passion for fostering a positive work culture are also crucial for success.

Handling disagreements among team members involves facilitating a structured discussion where each party can express their views. I aim to mediate the conversation and help them find common ground through mutual understanding, ultimately leading toward a resolution that supports collaboration.