Technical Customer Support - as per Australian Time Zone
Aspire Software is looking for Technical Customer Support as per Australian Time Zone to join our team in Lebanon !
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
What Your Day Will Look Like:
- Guide new customers through the onboarding process, ensuring a smooth setup.
- Provide friendly and efficient support via phone and email.
- Troubleshoot customer issues and escalate technical problems when needed.
- Setting up accounts and API integrations.
- Gather customer feedback to help improve our product and support processes.
- Work closely with the development team to report and track issues.
- Excellent communication skills, both written and verbal.
- A proactive and customer-focused approach to problem-solving.
- Strong attention to detail and ability to handle data entry accurately.
- Ability to multitask and stay organized in a fast-paced startup environment.
- Prior experience in hospitality or tech is a plus but not essential.
- Comfortable working with technology and learning new systems.
Average salary estimate
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