Billing Operations Manager

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As the Billing Operations Manager at Vanta, you will play a major role in our Order to Cash process and oversee the customer billing lifecycle ensuring operational excellence in accuracy of customer invoicing, cash receipts and providing excellent customer service to our customers. In addition, you will also help support our internal teams, assisting in all billing related inquiries, and support month-end close operations.

What you’ll do as a Billing Operations Manager at Vanta:

• Lead, mentor, and develop a team of billing specialists, fostering a culture of continuous improvement and operational excellence

• Manage and maintain the billing system infrastructure, ensuring it is optimized for scalability and integration with other platforms

• Collaborate cross-functionally with teams such as Account Management, GTM Operations & Systems, and Legal to identify areas for enhancing the customer experience and streamline Order-to-Cash processes

• Assist with continuous process improvement and development of automated systems including enhancements to Billing tools

• Handle complex customer escalations related to billing inquiries, disputes, and credits

• Continue to develop and implement policies and procedures to scale with the business

• Develop and maintain key performance indicators (KPIs) related to billing operations, and customer billing

How to be successful in this role:

• 5+ years experience working in billing in a SaaS environment with at least 2 years of people management experience

• Proven leadership and people management skills, fostering a collaborative environment, and guiding staff to achieve operational excellence in billing operations

• Excellent analytical and problem-solving abilities

• Excellent organizational abilities, attention to detail, strong written and oral communication skills

• Must be able to prioritize, and take initiative

• Proven ability to work in a cross-functional, fast-paced environment and lead complex initiatives

• Proficiency in Zendesk, Salesforce, NetSuite (or similar ERP systems), Stripe, and Bill.com

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 9 paid holidays in the US

• Offices in SF, NYC, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The salary or OTE range for this position is $128,000 - $151,000. This role may also be eligible for commissions/bonus, equity, medical benefits, 401(k) plan, and other company perk programs.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

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