Account Manager - job 4 of 10

The responsibilities of an Account Manager at Veolia North America include managing all existing customer accounts in a designated territory, focusing primarily on high-value strategic accounts. The Account Manager uses consultative-selling techniques to provide solutions tailored to each client's needs, engages in account planning through Salesforce, and collaborates with various teams to ensure effective customer service. Regular travel to client sites for meetings is also an essential part of the role.

To qualify for the Account Manager role at Veolia North America, candidates should possess a High School Diploma and have at least 5 years of sales experience. Experience or a degree in science, mathematics, or business is preferred. Additionally, candidates should have technical knowledge of waste transport and disposal, coupled with strong relationship-building and communication skills.

Important skills for an Account Manager at Veolia North America include relationship-building abilities, strong communication, and writing proficiency. Additionally, the ability to manage customer and waste stream profitability, prioritize high-value opportunities, and work collaboratively across different departments is crucial for success in this role.

Yes, Veolia North America provides comprehensive training for new Account Managers. This training ensures that employees understand the company’s services, sales processes, and necessary regulatory knowledge needed to excel in their role, helping them deliver outstanding service to clients.

Veolia North America offers a comprehensive benefits package that includes paid time off, health, dental, and vision insurance, and participation in an employer-sponsored 401(k) retirement plan. Additionally, employees enjoy a supportive work environment with a focus on work-life balance.

In your response, highlight your approach to understanding client needs and tailoring solutions that provide them with value. Discuss specific instances where you successfully engaged customers, utilized consultative techniques to address their problems, and enhanced their satisfaction and loyalty.

Discuss strategies such as regular communication, personalized service, and understanding customer pain points. Provide examples of how you've maintained and grown relationships with clients, focusing on outcomes like increased sales or improved customer satisfaction.

Mention your criteria for identifying high-value opportunities, such as potential profitability, alignment with company strategy, or customer growth potential. Explain how you track and manage these opportunities effectively to maximize returns.

Share details about your familiarity with Salesforce or any comparable CRM tool. Emphasize how you've used it for account management, tracking customer interactions, and analyzing data to make informed decisions.

Provide a structured approach to conflict resolution that includes listening to customer concerns, empathizing with their situation, providing clear solutions, and following up to ensure satisfaction. Share a relevant example if possible.

Discuss your methods for keeping up with industry regulations, such as attending relevant training sessions, participating in webinars, or subscribing to industry publications. This shows you are proactive in maintaining compliance and providing informed service.

Share a specific example of initiatives you implemented to boost customer retention rates, such as personalized service offerings, regular check-ins, or feedback solicitation. Focus on measurable outcomes.

Emphasize that teamwork is vital for addressing client needs comprehensively. Describe how collaborating with Technical Sales Representatives and other departments has helped you deliver better outcomes for customers.

Discuss specific challenges, such as market competition, client dissatisfaction, or regulatory changes. Detail the strategies you employed to overcome these obstacles and what you learned from the experience.

Articulate your motivation for applying to Veolia North America, focusing on the company’s reputation, commitment to sustainability, and the opportunity to make a meaningful impact in environmental management while growing professionally in a challenging role.