Collections Specialist

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. 

Job Summary
Under the general direction of the Collections Team Lead/Manager , the Collection Specialist is a role that collaborates with all areas of the business, to include Billing, Service, and Area Sales Managers. Collection Specialists are generally responsible for managing and collecting outstanding accounts receivable from customers. In addition, they may be responsible for other aspects of collections, resolve customer billing problems and reduce the amount of accounts receivable.

Key Characteristics 
● Written and verbal Communication skills
● Accounting skills
● Problem solving

Duties & Responsibilities 
● Customer collections – Convert to cash for designated portfolio
● Make collections contact using the company’s Desktop Procedures (DTP) which includes calls, emails, and escalations
● Address/resolve payment disputes/deduction issues
● Document and update collection status (system notes)
● Identify and communicate escalations to mitigate risk
● Collecting and analyzing data for a selected payment/debt history.
● Consulting and helping customers with disputes.
● Partner with the shared service cash/order to cash team.
● Developing measures encouraging timely payments.
● Managing historical records of account status and collection operations.
● Reporting on collection operations and customer account updates.
● Ensure Unapplied Cash (UAC) is cleared on a monthly basis.
● Execute credit card payments when necessary.
● Work collaboratively with co-workers to ensure all deadlines for the department are met in an efficient manner.
● Other essential functions and duties may be assigned as needed.

Knowledge, Skills & Abilities 
● Role requires an agile mind set and ability to execute change quickly.
● Basic knowledge of O2C (Order to Cash) cycle
● Basic understanding of Accounts Payable process
● Basic understanding of GAAP and general accounting
● Customer Service as it relates to AR
● Ability to work independently and plan extensively to meet goals
● Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile
environment
● Possesses an eye for detail and has excellent written and verbal communication skills
● Must demonstrate strong ability to identify, analyze and solve problems
● Must demonstrate ability to manage multiple projects and heavy work volume within time
constraints.
● Must have the eagerness and capacity to learn and think out of the box

Education & Experience
Required:
● High school diploma, GED or equivalent required
● 3+ years of AR experience or equivalent combination of education and experience required.
 

Preferred 
● Associate degree in business from an accredited college or university preferred
● Strong billing reconciliation and accounting skills
● Motivated problem-solver who can work together effectively with a larger team.
● Experience with Google applications a plus

Salary Range: $23.32-28.37 /hr

Working Conditions 
● Remote or Hybrid role

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.